ASIN blocked for ingredient we dont have!!!
Hello,
Our ASIN was blocked seven days ago. We submitted an appeal with pictures, but we haven’t received any follow-up, and there is no option available to check the status.
We’ve been informed that our product was flagged due to containing "monk extract," which Health Canada does not authorize. However, our product actually contains "monk fruit juice concentrate," which is authorized by Health Canada. Is it possible that an automated system detected the word "monk" in the ingredient field and blocked the product immediately? This situation has become quite frustrating, as the reinstatement process seems overly complicated and unreliable.
Could you please advise on what steps we can take to resolve this issue?
ASIN blocked for ingredient we dont have!!!
Hello,
Our ASIN was blocked seven days ago. We submitted an appeal with pictures, but we haven’t received any follow-up, and there is no option available to check the status.
We’ve been informed that our product was flagged due to containing "monk extract," which Health Canada does not authorize. However, our product actually contains "monk fruit juice concentrate," which is authorized by Health Canada. Is it possible that an automated system detected the word "monk" in the ingredient field and blocked the product immediately? This situation has become quite frustrating, as the reinstatement process seems overly complicated and unreliable.
Could you please advise on what steps we can take to resolve this issue?
1 reply
April_Amazon
Hello @Seller_Equ9eI4xK2QmB,
Thank you for reaching out on the Forums. It seems this may be a restricted product issues which are sometimes confusing to know how to correct.
I will try and provide some general guidance. For greater detail concerning your specific situation, please provide an ASIN, Case ID or Performance Notification. With that information and the help from an internal team, I am able to research in greater detail.
Yes, that might be possible. As soon as I hear back from you we will verify for sure.
Please review this also: Restricted products and Additional information and resources for sellers about our Restricted Products policy
Health Canada Advisories, Warnings and Recalls (Note: Includes a sign up to receive automatic email alerts from Health Canada)
Health Canada Drug Products Database
Health Canada Natural Health Products Database
Health Canada Medical Devices Database
Health Canada Consumer Product Safety
Health Canada Drugs & Health Products
This may be a way to review going forward.
I look forward to your response. Thank you for reaching out on the Forums.
April
