Hi All

I posed a similar question three days ago which went unanswered so I thought I rephrase the question.

I have had A-Z claim refunded (Scammer in my opinion) & a small refund by myself for what I think is a genuine INR) However I have noticed that these two amounts have been taken from the amount of my next transfer payment & the ALR amount has not changed.

I thought the whole point of the ALR was to use that pot to cover refunds, yet again dodgy Scamazon look like they're using money from our payments rather than from the pot it was intended to be from. Anyone else noticed this?

Hi,

I monitor A-Z claims regularly and take action when one appears.....BUT like today I seem to occasionally get a batch of cases decided against me appearing on a single day despite these cases never appearing on my AZ claims page.

I am well withing my limits for such cases but this is frustrating - would rather resolve issues with customers before a claim decision required.

Does anyone have any ideas about where these "ghost" claims come from?

Regards

Hi, I have to A-Z claims against me that are effecting my account health and the ability to sell. Both orders have been delivered to the customer and unfortunately left outside of their houses by postal services. They haven't received their products. I am happy to cover the financial loss of both these orders but in both cases the customers did not try to contact me regarding finding a solution before making A-Z claims which is part of the amazon rules . What can I do ?