Starting to get really annoyed because of the issues I am being caused simply by Amazon not doing their job. I purchase my postage directly with Amazon. I used 1st Class Large Letter. What a lot of people including Amazon seem to think is that 1st Class is not a tracked service. However it is partially tracked via a delivery confirmation. I bought the postage, sent to the customer. He asked me some questions about the product by message, I was a little late in replying. It was then delivered to him and then on the same day he claimed an A-Z. I asked him why and he made the admission he had the product, but was angry because I took too long to reply to him and it arrived a day late. The A to Z went through and I lost the proceeds of the sale. I challenged it and provided the tracking that proves it was delivered (gps coordinates which match the customers address). Amazon still denied it.
Its totally unnaceptable really. If things actually just worked and didnt fail at every opportunity Amazon would take the delivery confirmation code that is on the label and autopopulate this into the tracking when you buy the postage. Then they would see that this was delivered and have no reason to issue the A-Z. But no, they have made a big mistake and now it is my problem to work to get it solved. Im not happy, this account is pretty new and now my store is at risk for literally no reason and the bots or brain dead employees at Amazon cant even read some tracking information. Its terrible.
What is my next step? Mediation, Sending a letter before action to the buyer, or trying to appeal the A-Z for the third time. Not happy at all and considering just walking off Amazon or at least closing FBM. I do much more sales on my own site with a fraction of the hassle I get from the few orders I get on this platform.
