How do we refund a business buyer when it has come back as undelivered or lost in transit?
This crops up time and time again. Even with genuine returned items.
There is no option of refunding, this is an 'invoiced by Amazon' order so no option of refunding as the invoice has not been paid.
We can not submit a claim with Amazon shipping without first refunding the buyer which we are unable to do.
We cannot even contact the buyer to let them know it has been returned
By the time the buyer realises they haven't got it, it is then too late to do anything about it.
It still astounds us that this issue has never been resolved by Amazon.
How do we refund a business buyer when it has come back as undelivered or lost in transit?
This crops up time and time again. Even with genuine returned items.
There is no option of refunding, this is an 'invoiced by Amazon' order so no option of refunding as the invoice has not been paid.
We can not submit a claim with Amazon shipping without first refunding the buyer which we are unable to do.
We cannot even contact the buyer to let them know it has been returned
By the time the buyer realises they haven't got it, it is then too late to do anything about it.
It still astounds us that this issue has never been resolved by Amazon.
