Dear Amazon Europe Team,

We are global sellers from India selling on Amazon UK and are facing repeated rejections of our bank verification, despite complying with Amazon’s Payment Service Provider Programme (PSPP).

As per Amazon’s policy, sellers must use an Amazon-approved PSP or a traditional deposit-taking bank for disbursements. PingPong is an officially approved PSP, yet our PingPong welcome letter and bank statement are being arbitrarily rejected.

Additionally, Amazon is now requesting a Citi Bank statement, which is not a requirement under the PSPP policy. Citi Bank is a virtual account issued via the PingPong platform, through which payments are converted into INR and transferred to our Indian bank account. This is a common practice followed by major global sellers using approved PSPs like PingPong.

Why This Is a Serious Concern:

• Amazon itself has approved PingPong as a valid PSP, yet its official documents are not being accepted.

• Citi Bank is not a standalone account but a virtual account linked to PingPong, a practice widely accepted in global e-commerce.

I request that you investigate why my account is not being automatically verified under the PSPP and provide a clear explanation for the repeated requests for documentation that I have already provided.

I look forward to your prompt response and resolution to this matter.

Sincerely,