Request for Immediate Resolution – Rejected Certified Documents and Withheld Payments

Hello,

For the past year and a half, I have been trying to recover the funds from my Amazon Seller account. The issue stems from an inability to verify the account due to documentation requirements. Amazon is requesting an outdated document dated 08/2024, which they claim matches what is filed with the Bulgarian Commercial Registry.

However, I have submitted a more recent and significantly more reliable document, not only translated but also certified under the Hague Apostille Convention. This document has been processed through a certified translation agency, validated by the Bulgarian Ministry of Foreign Affairs, and carries four official stamps verifying that we are a legitimate and registered company.

This very same document has been accepted by authorities and payment providers in Greece, Romania, the Czech Republic, and other countries, without issue.

So I must ask: Why is Amazon insisting on an older document, when I have provided a newer and officially certified version? All orders through Amazon were fulfilled over a year ago, and we have yet to receive our payment.

Is this deliberate obstruction, or is your team merely following automated procedures without actually reviewing the documents we have spent time and money to prepare?

I expect a clear and prompt explanation.