Request for Immediate Resolution – Rejected Certified Documents and Withheld Payments
Hello,
For the past year and a half, I have been trying to recover the funds from my Amazon Seller account. The issue stems from an inability to verify the account due to documentation requirements. Amazon is requesting an outdated document dated 08/2024, which they claim matches what is filed with the Bulgarian Commercial Registry.
However, I have submitted a more recent and significantly more reliable document, not only translated but also certified under the Hague Apostille Convention. This document has been processed through a certified translation agency, validated by the Bulgarian Ministry of Foreign Affairs, and carries four official stamps verifying that we are a legitimate and registered company.
This very same document has been accepted by authorities and payment providers in Greece, Romania, the Czech Republic, and other countries, without issue.
So I must ask: Why is Amazon insisting on an older document, when I have provided a newer and officially certified version? All orders through Amazon were fulfilled over a year ago, and we have yet to receive our payment.
Is this deliberate obstruction, or is your team merely following automated procedures without actually reviewing the documents we have spent time and money to prepare?
I expect a clear and prompt explanation.
6 replies
Seller_k2X0L9mVRT0pW
you might want to send this to Amazon rather than to fellow sellers. Amazon won’t see this.
Pablo_Amazon
Hello @Seller_Lwr1K70HEHUbc,
Thank you for bringing this concern to our attention. I understand your frustration regarding the account verification process and the delay in accessing your funds.
"Amazon is requesting an outdated document dated 08/2024, which they claim matches what is filed with the Bulgarian Commercial Registry."
I appreciate you taking the initiative to provide a more recent document with Hague Apostille Convention certification. While I understand this document has been accepted by other authorities, Amazon has specific documentation requirements that must be followed to ensure compliance with our verification processes.
To help resolve this situation, I recommend:
Reviewing the specific document requirements outlined in your account notifications
Submitting both the requested document dated 08/2024 and your newer certified documentation
Ensuring all submitted documents include:
Complete business contact information
Clear business name and address
Proper file format (.pdf, .jpg, .png, or .gif)
If you believe there has been an error in the document review process, you can dispute this by providing a detailed explanation of why you believe the enforcement was taken in error, along with your supporting documentation.
Please note that we maintain strict documentation requirements to protect both our sellers and customers. While this process may seem cumbersome, it is designed to ensure the security and integrity of our marketplace.
If you need further assistance, please create a new thread with your case ID, and our team will be happy to provide more specific guidance.
Best regards,
Pablo
