Woe betide if any of your products (erroneously) gets placed into 'Hazmat review'
So we sell hand tools...for some inexplicable reason a pair of wire cutters which we've sold for years, got placed into Hazmat review (delisted/unbuyable)
There is ZERO hazmat about this product ...the body is steel, the handles are basic PVC
Methinks, doh...their bots have got it wrong...so I uploaded an SDS exemption sheet...after a couple of days the result ..."unable to classify" ...unbelievable, it would just need someone with a bit of basic common sense to just look at the product picture ....a pair of wire cutters!
I then raise a case...SS say, we've now sent it to the dedicated team ...then nothing (it's now something like 2 weeks since this product has been deactivated)
it beggars belief that Amazon could be so incompetent. As a seller who's sold on Amazon for 12 years now, this is literally the hardest it's ever been...problem after problem after problem.
Woe betide if any of your products (erroneously) gets placed into 'Hazmat review'
So we sell hand tools...for some inexplicable reason a pair of wire cutters which we've sold for years, got placed into Hazmat review (delisted/unbuyable)
There is ZERO hazmat about this product ...the body is steel, the handles are basic PVC
Methinks, doh...their bots have got it wrong...so I uploaded an SDS exemption sheet...after a couple of days the result ..."unable to classify" ...unbelievable, it would just need someone with a bit of basic common sense to just look at the product picture ....a pair of wire cutters!
I then raise a case...SS say, we've now sent it to the dedicated team ...then nothing (it's now something like 2 weeks since this product has been deactivated)
it beggars belief that Amazon could be so incompetent. As a seller who's sold on Amazon for 12 years now, this is literally the hardest it's ever been...problem after problem after problem.
8 replies
Spencer_Amazon
Hello @Seller_kjXDHcJtTU3MN,
I checked your case and the team is still looking into it.
Let´s wait until mid next week, if there still is no solution, let me know and I will take it to our partner team.
Regards, Spencer
Woe betide if any of your products (erroneously) gets placed into 'Hazmat review'
So we sell hand tools...for some inexplicable reason a pair of wire cutters which we've sold for years, got placed into Hazmat review (delisted/unbuyable)
There is ZERO hazmat about this product ...the body is steel, the handles are basic PVC
Methinks, doh...their bots have got it wrong...so I uploaded an SDS exemption sheet...after a couple of days the result ..."unable to classify" ...unbelievable, it would just need someone with a bit of basic common sense to just look at the product picture ....a pair of wire cutters!
I then raise a case...SS say, we've now sent it to the dedicated team ...then nothing (it's now something like 2 weeks since this product has been deactivated)
it beggars belief that Amazon could be so incompetent. As a seller who's sold on Amazon for 12 years now, this is literally the hardest it's ever been...problem after problem after problem.
Woe betide if any of your products (erroneously) gets placed into 'Hazmat review'
So we sell hand tools...for some inexplicable reason a pair of wire cutters which we've sold for years, got placed into Hazmat review (delisted/unbuyable)
There is ZERO hazmat about this product ...the body is steel, the handles are basic PVC
Methinks, doh...their bots have got it wrong...so I uploaded an SDS exemption sheet...after a couple of days the result ..."unable to classify" ...unbelievable, it would just need someone with a bit of basic common sense to just look at the product picture ....a pair of wire cutters!
I then raise a case...SS say, we've now sent it to the dedicated team ...then nothing (it's now something like 2 weeks since this product has been deactivated)
it beggars belief that Amazon could be so incompetent. As a seller who's sold on Amazon for 12 years now, this is literally the hardest it's ever been...problem after problem after problem.
Woe betide if any of your products (erroneously) gets placed into 'Hazmat review'
So we sell hand tools...for some inexplicable reason a pair of wire cutters which we've sold for years, got placed into Hazmat review (delisted/unbuyable)
There is ZERO hazmat about this product ...the body is steel, the handles are basic PVC
Methinks, doh...their bots have got it wrong...so I uploaded an SDS exemption sheet...after a couple of days the result ..."unable to classify" ...unbelievable, it would just need someone with a bit of basic common sense to just look at the product picture ....a pair of wire cutters!
I then raise a case...SS say, we've now sent it to the dedicated team ...then nothing (it's now something like 2 weeks since this product has been deactivated)
it beggars belief that Amazon could be so incompetent. As a seller who's sold on Amazon for 12 years now, this is literally the hardest it's ever been...problem after problem after problem.
8 replies
8 replies
Spencer_Amazon
Hello @Seller_kjXDHcJtTU3MN,
I checked your case and the team is still looking into it.
Let´s wait until mid next week, if there still is no solution, let me know and I will take it to our partner team.
Regards, Spencer
Spencer_Amazon
Hello @Seller_kjXDHcJtTU3MN,
I checked your case and the team is still looking into it.
Let´s wait until mid next week, if there still is no solution, let me know and I will take it to our partner team.
Regards, Spencer
Spencer_Amazon
Hello @Seller_kjXDHcJtTU3MN,
I checked your case and the team is still looking into it.
Let´s wait until mid next week, if there still is no solution, let me know and I will take it to our partner team.
Regards, Spencer
