SAFE-T Claims team made the wrong decision
The customer service refunded the buyer the full price and the reason was "order not received." The SAFE-T Claims team made the wrong decision as they denied my case twice and said that the item is classified as non-returnable and it is considered my responsibility!!!!! I even supported my case with a letter from Amazon customer service which confirms the reason "order not received" . "We stand by our decision" they replied back. How can I challenge that please?
SAFE-T Claims team made the wrong decision
The customer service refunded the buyer the full price and the reason was "order not received." The SAFE-T Claims team made the wrong decision as they denied my case twice and said that the item is classified as non-returnable and it is considered my responsibility!!!!! I even supported my case with a letter from Amazon customer service which confirms the reason "order not received" . "We stand by our decision" they replied back. How can I challenge that please?
6 replies
Seller_S3zKLKCMoDI45
Hi,
I understand how frustrating this situation is, especially when you’ve provided clear evidence to support your case. If the SAFE-T team stands by their decision despite the “order not received” confirmation, you can try the following:
1. Escalate the issue through Seller Support and request a higher-level review.
2. Attach all evidence again, including the customer service letter, and explain why the decision contradicts Amazon’s own policies.
3. Reach out to @AmazonHelp on social media for additional visibility.
Persistence is key in these cases—wishing you the best of luck in resolving this!
Best regards,
JiAlex_Amazon
Hello @Seller_BMY2LuKhIAHqK
Following on your post, could you provide me the case ID? For me to have a look.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
