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Seller_6vh8Xak6QoFq8

Account Deactivated because of Payment Verfication - Need Urgent support

Hi

We have been selling in Amazon UK for a few years now and everything is normal until 2 months ago they required us to submit documents. We submitted documents based on what they needed and before we submit, we try to clarify which type of documents but we never got an appropriate replies or never replies.

Then mid of the month we receive "Account Deactivated because of Payment Verfication"

"Your account has failed our verification process. As a result, your selling account has been deactivated and your listings have been removed. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our Funds disbursement eligibility policy:

https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6"

We are totally in the blind that which documents are unable to verifies. When we try to appeal and resend all documents, all our messages were replied within few mins to 30 mins stating that below and we follow up its just repeated copy and paste reply.

  • "Hello,
  • We reviewed your account and the information that you provided, and we have decided that you may not open a Selling on Amazon account.
  • We leveraged a combination of automated means and expert human review to identify this issue and make this decision.
  • Why is this happening?
  • You cannot sell on as your account has not met our requirements or aligned with the Amazon Services Europe Business Solutions Agreement that you agreed to. To learn more, go to "Changes to the Amazon Services Europe Business Solutions Agreement":
  • https://sellercentral-europe.amazon.com/help/hub/reference/G201476470#hh-help-page-header-7"

All products review, shops review, account health, voice of customers are all in top conditions

How are we able to really connect to someone to verify the issues and get our account reactivate?

Thanks

100 views
14 replies
Tags:Deactivated, Seller Support, Suspended
10
Reply
user profile
Seller_6vh8Xak6QoFq8

Account Deactivated because of Payment Verfication - Need Urgent support

Hi

We have been selling in Amazon UK for a few years now and everything is normal until 2 months ago they required us to submit documents. We submitted documents based on what they needed and before we submit, we try to clarify which type of documents but we never got an appropriate replies or never replies.

Then mid of the month we receive "Account Deactivated because of Payment Verfication"

"Your account has failed our verification process. As a result, your selling account has been deactivated and your listings have been removed. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our Funds disbursement eligibility policy:

https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6"

We are totally in the blind that which documents are unable to verifies. When we try to appeal and resend all documents, all our messages were replied within few mins to 30 mins stating that below and we follow up its just repeated copy and paste reply.

  • "Hello,
  • We reviewed your account and the information that you provided, and we have decided that you may not open a Selling on Amazon account.
  • We leveraged a combination of automated means and expert human review to identify this issue and make this decision.
  • Why is this happening?
  • You cannot sell on as your account has not met our requirements or aligned with the Amazon Services Europe Business Solutions Agreement that you agreed to. To learn more, go to "Changes to the Amazon Services Europe Business Solutions Agreement":
  • https://sellercentral-europe.amazon.com/help/hub/reference/G201476470#hh-help-page-header-7"

All products review, shops review, account health, voice of customers are all in top conditions

How are we able to really connect to someone to verify the issues and get our account reactivate?

Thanks

Tags:Deactivated, Seller Support, Suspended
10
100 views
14 replies
Reply
14 replies
user profile
Seller_6vh8Xak6QoFq8

Does anyone able to suggest what we can do?

00
user profile
Seller_63Rw0vq9dHrkf

Hello,

I am facing the same issuse? Have you found some solution?

Please help

Thanks

00
user profile
Seller_IT8tEBg9bWQ5y

i have the same problem

00
user profile
Seller_6vh8Xak6QoFq8

@Winston_Amazon @Ezra_Amazon @Julia_Amazon @Spencer_Amazon @Simon_Amazon @Sarah_Amzn @Ash_AMZ @Maja_Amazon

Hi, how can we restart or resubmit our documents.

Can someone from the verification to call us for actual human verifications?

00
user profile
Seller_p4B2hJpfun7p4

whats wrong with you guys?

I have been requsting to help me in updating the name of the benficial owner of my account. but not getting any response.

I NEED TO UPDATE MY ACCOUNT INFORMATION OF THE BEENFICIAL OWNER.

00
Follow this discussion to be notified of new activity
user profile
Seller_6vh8Xak6QoFq8

Account Deactivated because of Payment Verfication - Need Urgent support

Hi

We have been selling in Amazon UK for a few years now and everything is normal until 2 months ago they required us to submit documents. We submitted documents based on what they needed and before we submit, we try to clarify which type of documents but we never got an appropriate replies or never replies.

Then mid of the month we receive "Account Deactivated because of Payment Verfication"

"Your account has failed our verification process. As a result, your selling account has been deactivated and your listings have been removed. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our Funds disbursement eligibility policy:

https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6"

We are totally in the blind that which documents are unable to verifies. When we try to appeal and resend all documents, all our messages were replied within few mins to 30 mins stating that below and we follow up its just repeated copy and paste reply.

  • "Hello,
  • We reviewed your account and the information that you provided, and we have decided that you may not open a Selling on Amazon account.
  • We leveraged a combination of automated means and expert human review to identify this issue and make this decision.
  • Why is this happening?
  • You cannot sell on as your account has not met our requirements or aligned with the Amazon Services Europe Business Solutions Agreement that you agreed to. To learn more, go to "Changes to the Amazon Services Europe Business Solutions Agreement":
  • https://sellercentral-europe.amazon.com/help/hub/reference/G201476470#hh-help-page-header-7"

All products review, shops review, account health, voice of customers are all in top conditions

How are we able to really connect to someone to verify the issues and get our account reactivate?

Thanks

100 views
14 replies
Tags:Deactivated, Seller Support, Suspended
10
Reply
user profile
Seller_6vh8Xak6QoFq8

Account Deactivated because of Payment Verfication - Need Urgent support

Hi

We have been selling in Amazon UK for a few years now and everything is normal until 2 months ago they required us to submit documents. We submitted documents based on what they needed and before we submit, we try to clarify which type of documents but we never got an appropriate replies or never replies.

Then mid of the month we receive "Account Deactivated because of Payment Verfication"

"Your account has failed our verification process. As a result, your selling account has been deactivated and your listings have been removed. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our Funds disbursement eligibility policy:

https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6"

We are totally in the blind that which documents are unable to verifies. When we try to appeal and resend all documents, all our messages were replied within few mins to 30 mins stating that below and we follow up its just repeated copy and paste reply.

  • "Hello,
  • We reviewed your account and the information that you provided, and we have decided that you may not open a Selling on Amazon account.
  • We leveraged a combination of automated means and expert human review to identify this issue and make this decision.
  • Why is this happening?
  • You cannot sell on as your account has not met our requirements or aligned with the Amazon Services Europe Business Solutions Agreement that you agreed to. To learn more, go to "Changes to the Amazon Services Europe Business Solutions Agreement":
  • https://sellercentral-europe.amazon.com/help/hub/reference/G201476470#hh-help-page-header-7"

All products review, shops review, account health, voice of customers are all in top conditions

How are we able to really connect to someone to verify the issues and get our account reactivate?

Thanks

Tags:Deactivated, Seller Support, Suspended
10
100 views
14 replies
Reply
user profile

Account Deactivated because of Payment Verfication - Need Urgent support

by Seller_6vh8Xak6QoFq8

Hi

We have been selling in Amazon UK for a few years now and everything is normal until 2 months ago they required us to submit documents. We submitted documents based on what they needed and before we submit, we try to clarify which type of documents but we never got an appropriate replies or never replies.

Then mid of the month we receive "Account Deactivated because of Payment Verfication"

"Your account has failed our verification process. As a result, your selling account has been deactivated and your listings have been removed. Continue to ship open orders and respond to customer inquiries to avoid further impact to your account. Funds will not be transferred to you but will stay in your account while we work with you to address this issue in accordance with our Funds disbursement eligibility policy:

https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6"

We are totally in the blind that which documents are unable to verifies. When we try to appeal and resend all documents, all our messages were replied within few mins to 30 mins stating that below and we follow up its just repeated copy and paste reply.

  • "Hello,
  • We reviewed your account and the information that you provided, and we have decided that you may not open a Selling on Amazon account.
  • We leveraged a combination of automated means and expert human review to identify this issue and make this decision.
  • Why is this happening?
  • You cannot sell on as your account has not met our requirements or aligned with the Amazon Services Europe Business Solutions Agreement that you agreed to. To learn more, go to "Changes to the Amazon Services Europe Business Solutions Agreement":
  • https://sellercentral-europe.amazon.com/help/hub/reference/G201476470#hh-help-page-header-7"

All products review, shops review, account health, voice of customers are all in top conditions

How are we able to really connect to someone to verify the issues and get our account reactivate?

Thanks

Tags:Deactivated, Seller Support, Suspended
10
100 views
14 replies
Reply
14 replies
14 replies
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user profile
Seller_6vh8Xak6QoFq8

Does anyone able to suggest what we can do?

00
user profile
Seller_63Rw0vq9dHrkf

Hello,

I am facing the same issuse? Have you found some solution?

Please help

Thanks

00
user profile
Seller_IT8tEBg9bWQ5y

i have the same problem

00
user profile
Seller_6vh8Xak6QoFq8

@Winston_Amazon @Ezra_Amazon @Julia_Amazon @Spencer_Amazon @Simon_Amazon @Sarah_Amzn @Ash_AMZ @Maja_Amazon

Hi, how can we restart or resubmit our documents.

Can someone from the verification to call us for actual human verifications?

00
user profile
Seller_p4B2hJpfun7p4

whats wrong with you guys?

I have been requsting to help me in updating the name of the benficial owner of my account. but not getting any response.

I NEED TO UPDATE MY ACCOUNT INFORMATION OF THE BEENFICIAL OWNER.

00
Follow this discussion to be notified of new activity
user profile
Seller_6vh8Xak6QoFq8

Does anyone able to suggest what we can do?

00
user profile
Seller_6vh8Xak6QoFq8

Does anyone able to suggest what we can do?

00
Reply
user profile
Seller_63Rw0vq9dHrkf

Hello,

I am facing the same issuse? Have you found some solution?

Please help

Thanks

00
user profile
Seller_63Rw0vq9dHrkf

Hello,

I am facing the same issuse? Have you found some solution?

Please help

Thanks

00
Reply
user profile
Seller_IT8tEBg9bWQ5y

i have the same problem

00
user profile
Seller_IT8tEBg9bWQ5y

i have the same problem

00
Reply
user profile
Seller_6vh8Xak6QoFq8

@Winston_Amazon @Ezra_Amazon @Julia_Amazon @Spencer_Amazon @Simon_Amazon @Sarah_Amzn @Ash_AMZ @Maja_Amazon

Hi, how can we restart or resubmit our documents.

Can someone from the verification to call us for actual human verifications?

00
user profile
Seller_6vh8Xak6QoFq8

@Winston_Amazon @Ezra_Amazon @Julia_Amazon @Spencer_Amazon @Simon_Amazon @Sarah_Amzn @Ash_AMZ @Maja_Amazon

Hi, how can we restart or resubmit our documents.

Can someone from the verification to call us for actual human verifications?

00
Reply
user profile
Seller_p4B2hJpfun7p4

whats wrong with you guys?

I have been requsting to help me in updating the name of the benficial owner of my account. but not getting any response.

I NEED TO UPDATE MY ACCOUNT INFORMATION OF THE BEENFICIAL OWNER.

00
user profile
Seller_p4B2hJpfun7p4

whats wrong with you guys?

I have been requsting to help me in updating the name of the benficial owner of my account. but not getting any response.

I NEED TO UPDATE MY ACCOUNT INFORMATION OF THE BEENFICIAL OWNER.

00
Reply
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