ASIN buy box got hijacked
Dear Amazon Support Team,
There are two unauthorized sellers have hijacked and using my ASIN. They're exploiting my listing by:
1. Using my ASIN ($22.99).
2. Lowering their selling prices ($13.99) to win the Buy Box.
3. Shipping a different product.
Consequently:
1. All links associated with my ASIN redirect to hijacker's Buy Box, including those on my A+ content or product search result page.
2. There is no an easy way for customers to find the authentic product from me though the entire website because my buy box is too hidden now (green arrow).
3. Buyers receive fake products from hijacker, however leaving negative reviews and harming my ASIN's rating.
Could you please explain the following issues with my ASIN:
1. Why are my product posts in the product search page displaying the hijacker's low selling prices instead of mine?
2. How did the links in my A+ content become redirected to the hijackers' Buy Box?
3. Why are customers able to leave reviews on my ASIN after purchasing the fake products from the hijackers?
4. If Amazon doesn't stop the hijackers from selling my ASIN despite my report (Complaint ID: 17203576431), what alternative steps can I take to remove them? Would recreating the listing be the only solution, or are there other options available as I don't want to waste my one-year hard works or lost all the good reviews?
ASIN buy box got hijacked
Dear Amazon Support Team,
There are two unauthorized sellers have hijacked and using my ASIN. They're exploiting my listing by:
1. Using my ASIN ($22.99).
2. Lowering their selling prices ($13.99) to win the Buy Box.
3. Shipping a different product.
Consequently:
1. All links associated with my ASIN redirect to hijacker's Buy Box, including those on my A+ content or product search result page.
2. There is no an easy way for customers to find the authentic product from me though the entire website because my buy box is too hidden now (green arrow).
3. Buyers receive fake products from hijacker, however leaving negative reviews and harming my ASIN's rating.
Could you please explain the following issues with my ASIN:
1. Why are my product posts in the product search page displaying the hijacker's low selling prices instead of mine?
2. How did the links in my A+ content become redirected to the hijackers' Buy Box?
3. Why are customers able to leave reviews on my ASIN after purchasing the fake products from the hijackers?
4. If Amazon doesn't stop the hijackers from selling my ASIN despite my report (Complaint ID: 17203576431), what alternative steps can I take to remove them? Would recreating the listing be the only solution, or are there other options available as I don't want to waste my one-year hard works or lost all the good reviews?
3 replies
Glenn_Amazon
Hello @Seller_bqT4qNynRgDtE,
Thank you for reaching out with your concerns with this ASIN. Have you reported this with a test buy via the Report a Violation team for review? If you have and you still have concerns please provide your compliant ID and/or relevant Case ID and I can see what I can do to escalate further. Please note that due to the internal nature of these reviews I won't be able to provide details on the results of these reports. Thank you for your understanding.
-Glenn
