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Seller_kZojrJqW40mWz

Refund issued to original FBA order, new replacement order also delivered to buyer by FBA

Hello everyone,

Today We Experienced Again a Worst & Senseless Policy from Amazon FBA Replacement & Return Policy.

FBA Order ID : 403-0491779-8941969 (original order) Rs.7700/-

Refund issued Rs.7700/-to Original Order,

also, FBA has Delivered the New Replacement Order to Buyer at Zero Cost.

FBA Replacement Order: 408-0173204-0557152

It Means, that Buyer Has Recieved Product at Zero Cost with Full Refund for Original Product.

Now, Buyer Enjoying Product at Free of Cost.

Same Issues We Faced Several Times,

Till Date No Clarification Recieved from Amazon that Why They Issue the Refund to Buyer when Buyer has ALready Recieved the Replacement Order ?

Mystrie will Continue......

Regards,

FURNITURE FIRST

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1 reply
Fulfil Orders
Tags:FBA, Fulfilment, Fulfilment Centre, Prime
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user profile
Seller_kZojrJqW40mWz

Refund issued to original FBA order, new replacement order also delivered to buyer by FBA

Hello everyone,

Today We Experienced Again a Worst & Senseless Policy from Amazon FBA Replacement & Return Policy.

FBA Order ID : 403-0491779-8941969 (original order) Rs.7700/-

Refund issued Rs.7700/-to Original Order,

also, FBA has Delivered the New Replacement Order to Buyer at Zero Cost.

FBA Replacement Order: 408-0173204-0557152

It Means, that Buyer Has Recieved Product at Zero Cost with Full Refund for Original Product.

Now, Buyer Enjoying Product at Free of Cost.

Same Issues We Faced Several Times,

Till Date No Clarification Recieved from Amazon that Why They Issue the Refund to Buyer when Buyer has ALready Recieved the Replacement Order ?

Mystrie will Continue......

Regards,

FURNITURE FIRST

Fulfil Orders
Tags:FBA, Fulfilment, Fulfilment Centre, Prime
00
42 views
1 reply
Reply
1 reply
user profile
Roberto_Amazon
In reply to: Seller_kZojrJqW40mWz’s post

Hello! @Seller_kZojrJqW40mWz

This is Roberto. We understand this directly impacts your business. While our refund policies are designed to maintain customer trust, we have measures in place to protect sellers:

  • All refunds are evaluated based on return reason and item condition
  • You can review decisions in your Returns Report and file reimbursement claims if needed
  • For high-value items, customers must return products before receiving refunds

Best regards,

00
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user profile
Seller_kZojrJqW40mWz

Refund issued to original FBA order, new replacement order also delivered to buyer by FBA

Hello everyone,

Today We Experienced Again a Worst & Senseless Policy from Amazon FBA Replacement & Return Policy.

FBA Order ID : 403-0491779-8941969 (original order) Rs.7700/-

Refund issued Rs.7700/-to Original Order,

also, FBA has Delivered the New Replacement Order to Buyer at Zero Cost.

FBA Replacement Order: 408-0173204-0557152

It Means, that Buyer Has Recieved Product at Zero Cost with Full Refund for Original Product.

Now, Buyer Enjoying Product at Free of Cost.

Same Issues We Faced Several Times,

Till Date No Clarification Recieved from Amazon that Why They Issue the Refund to Buyer when Buyer has ALready Recieved the Replacement Order ?

Mystrie will Continue......

Regards,

FURNITURE FIRST

42 views
1 reply
Fulfil Orders
Tags:FBA, Fulfilment, Fulfilment Centre, Prime
00
Reply
user profile
Seller_kZojrJqW40mWz

Refund issued to original FBA order, new replacement order also delivered to buyer by FBA

Hello everyone,

Today We Experienced Again a Worst & Senseless Policy from Amazon FBA Replacement & Return Policy.

FBA Order ID : 403-0491779-8941969 (original order) Rs.7700/-

Refund issued Rs.7700/-to Original Order,

also, FBA has Delivered the New Replacement Order to Buyer at Zero Cost.

FBA Replacement Order: 408-0173204-0557152

It Means, that Buyer Has Recieved Product at Zero Cost with Full Refund for Original Product.

Now, Buyer Enjoying Product at Free of Cost.

Same Issues We Faced Several Times,

Till Date No Clarification Recieved from Amazon that Why They Issue the Refund to Buyer when Buyer has ALready Recieved the Replacement Order ?

Mystrie will Continue......

Regards,

FURNITURE FIRST

Fulfil Orders
Tags:FBA, Fulfilment, Fulfilment Centre, Prime
00
42 views
1 reply
Reply
user profile

Refund issued to original FBA order, new replacement order also delivered to buyer by FBA

by Seller_kZojrJqW40mWz

Hello everyone,

Today We Experienced Again a Worst & Senseless Policy from Amazon FBA Replacement & Return Policy.

FBA Order ID : 403-0491779-8941969 (original order) Rs.7700/-

Refund issued Rs.7700/-to Original Order,

also, FBA has Delivered the New Replacement Order to Buyer at Zero Cost.

FBA Replacement Order: 408-0173204-0557152

It Means, that Buyer Has Recieved Product at Zero Cost with Full Refund for Original Product.

Now, Buyer Enjoying Product at Free of Cost.

Same Issues We Faced Several Times,

Till Date No Clarification Recieved from Amazon that Why They Issue the Refund to Buyer when Buyer has ALready Recieved the Replacement Order ?

Mystrie will Continue......

Regards,

FURNITURE FIRST

Fulfil Orders
Tags:FBA, Fulfilment, Fulfilment Centre, Prime
00
42 views
1 reply
Reply
1 reply
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Roberto_Amazon
In reply to: Seller_kZojrJqW40mWz’s post

Hello! @Seller_kZojrJqW40mWz

This is Roberto. We understand this directly impacts your business. While our refund policies are designed to maintain customer trust, we have measures in place to protect sellers:

  • All refunds are evaluated based on return reason and item condition
  • You can review decisions in your Returns Report and file reimbursement claims if needed
  • For high-value items, customers must return products before receiving refunds

Best regards,

00
Follow this discussion to be notified of new activity
user profile
Roberto_Amazon
In reply to: Seller_kZojrJqW40mWz’s post

Hello! @Seller_kZojrJqW40mWz

This is Roberto. We understand this directly impacts your business. While our refund policies are designed to maintain customer trust, we have measures in place to protect sellers:

  • All refunds are evaluated based on return reason and item condition
  • You can review decisions in your Returns Report and file reimbursement claims if needed
  • For high-value items, customers must return products before receiving refunds

Best regards,

00
user profile
Roberto_Amazon
In reply to: Seller_kZojrJqW40mWz’s post

Hello! @Seller_kZojrJqW40mWz

This is Roberto. We understand this directly impacts your business. While our refund policies are designed to maintain customer trust, we have measures in place to protect sellers:

  • All refunds are evaluated based on return reason and item condition
  • You can review decisions in your Returns Report and file reimbursement claims if needed
  • For high-value items, customers must return products before receiving refunds

Best regards,

00
Reply
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