AGL has not shipped my products for 15 days (China to Germany)
I created the shipment on June 26th and selected AGL as the transport service. However, they reported that they were unable to scan the Amazon-generated barcode and have been 'working on the issue' for the past 15 days. Every time I follow up, I only receive an automated response with no real solution.
Has anyone else experienced a similar issue with AGL or barcode scanning?
AGL has not shipped my products for 15 days (China to Germany)
I created the shipment on June 26th and selected AGL as the transport service. However, they reported that they were unable to scan the Amazon-generated barcode and have been 'working on the issue' for the past 15 days. Every time I follow up, I only receive an automated response with no real solution.
Has anyone else experienced a similar issue with AGL or barcode scanning?
8 replies
Seller_CJjIUGWJZIDbW
You are here in the Seller Forum, where sellers can exchange information and help each other. You should discuss AGL questions with Amazon (AGL). Here in the forum I read about problems with the service.
The question is allowed: Why does your manufacturer want to scan and process the barcode? It is (presumably) an Amazon internal barcode that is relevant for Amazon (AGL) transport/logistics but neither for you nor for your manufacturer. It is not a checkout barcode like a GTIN.
And of course it is annoying that there is no proper communication from Amazon. Unfortunately, this is not only the case with AGL.
Rachelle_Amazon
Hi @Seller_RLh4uh2PG5bwV,
I am unsure what barcodes you mean. Can you pass me the case ID for the to get a picture of the situation please?
Best Regards
Rachelle
