I started to receive the following message when I tried to buy a book that was not shipping from Amazon.

"This item cannot be shipped to your selected delivery location. Please choose a different delivery location".

This message only appears when the seller is shipping FBM. All, FBA orders go through. I called Amazon CS and received basically NO HELP. I called twice! The first Customer Rep said he could not help me because he was not educated in my problem. He spoke "rough english", and told me he would not get his supervisor because that person knew no more than he did. I called again and got a female, from who knows where, who at least tried to help. She said she would turn the problem over to the "troubleshooting Team" who would have it fixed in 72 hours. Unfortunately she sent me an E-Mail asking for clarification of the problem within the hour of us finishing the phone call. I have replied to her E-Mail and am now waiting.

Here is the E-Mail I received:

A Message from Amazon Logistics Customer Service

Hello L,

This is Haseeb from Amazon shipping and delivery support team.

I request you to please write back your issue in brief as a reply to this Email as it could greatly help us in following up with the issue and we would not have to bother you again with any clarification needed in this issue.

This brief description of your issue will always be present in your account as a documentation and if you are required to contact us for the same issue in the future , you can simply ask the assigned agent to look the issue in your account.

When you write back, I request you to please include the following information:

1. The order number.

2. The item name/Tracking number.

I'm really sorry for bothering you with writing the issue again but it could greatly help in resolving your query in an effective way.

Please pardon me If I have sounded rude or offensive in any way in the above statements.

I can assure you that once we will receive the information, we will immediately help you in the best possible manner to resolve the issue for you.

It is our privilege to have you as our valued customer & would like to thank you for your continued support.

We look forward to seeing you again soon.

We'd appreciate your feedback. Please use the buttons below to vote about your experience today.

Best regards,

Haseeb

Amazon Logistics Customer Service

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Nice E-Mail BUT, I wonder if I also have a problem with selling. I don't know for sure. I had my son check my inventory and he said he could buy from me. However, who knows.

For sure this is NOT the BUYER Customer Service I remember from years ago. This group is just about as useless as Seller Support is Now.

Does anyone have any suggestions, thoughts or ideas? Thank You for your Assistance!