A-Z INR claim closed with the refund to the buyer! Appeal denied with signed proof of delivery
To Amazon,
Order ID # 112-9112144-5865842
How is that possible that when we provided information responding to A-Z claim we got a reply from Amazon: "Because you provided sufficient information that proves that the order was actually received by the customer, we will not count the claim against your Order Defect Rate. " ... "sufficient "? But not enough to grant our appeal with signed proof of delivery?
Something is wrong here, Amazon. We are "happy" we havent got defect, but we lost money and an expensive item we delivered to the customer. Order was shipped and delivered on time with Fedex and we obtained signed proof of delivery from Fedex. We provided it to the customer and to Amazon when appealed, but still our appeal denied. Please re-investigate this case, as we DO have proof of delivery and the customer got their package! Thank you!
A-Z INR claim closed with the refund to the buyer! Appeal denied with signed proof of delivery
To Amazon,
Order ID # 112-9112144-5865842
How is that possible that when we provided information responding to A-Z claim we got a reply from Amazon: "Because you provided sufficient information that proves that the order was actually received by the customer, we will not count the claim against your Order Defect Rate. " ... "sufficient "? But not enough to grant our appeal with signed proof of delivery?
Something is wrong here, Amazon. We are "happy" we havent got defect, but we lost money and an expensive item we delivered to the customer. Order was shipped and delivered on time with Fedex and we obtained signed proof of delivery from Fedex. We provided it to the customer and to Amazon when appealed, but still our appeal denied. Please re-investigate this case, as we DO have proof of delivery and the customer got their package! Thank you!
21 replies
Seller_yYmMTCwJZOpvV
What reps have told me is that only protection you get is now if you sign up for automatic enrolment for handling time signature and such means nothing. You have to ship next day or same day. You have to ship through amazon. The rep said they are getting alot of sellers angry but they dont care from how she sounded.
Seller_Tbny0fDxQrHxH
Did you use Buy Amazon Shipping? If you didn't, that is your problem. I don't use it, but I don't sell expensive items.
Seller_HP0CuTSNvJvu9
I don't think he was adding emphasis on "YOUR" when he said "your problem."
Seller_nNMH6FaHjIr5o
Save your anger. You will never win. This is there new rule. They auto refund scammers but make it nice by not counting it against you!
I appealed and appealed and never won.
Seller_SJRMV3s4mNrFA
What you do is contact the postal authorities and law enforcement. Amazon is going to do NOTHING except "delight the scammer"
If everyone did this and kept a record, eventually the FTC would hold Amazon accountable. Need an online repository for all these reports along with Postal investigation reports and police reports. And Amazon would NOT be able to say"We didn't know"
Seller_W79WoycOIoa9t
Unfortunately, we have encountered similar situations with customers who even dared to raise doubts about the authenticity of the delivery proof provided by the carrier. In our last case, Amazon approved a $450 refund for a purchase. The order was insured, and had a signature request, and was sent via Express. However, Amazon's decision to reimburse the customer was based solely on the sale record and didn't take into consideration the tracking information available for this order much less the one we submitted showing the proof of delivery, signature, etc.
Seller_93f3VhYaafzOI
I encountered the same problem.
After I appealed, I received two emails, one saying that I would be compensated and the other saying that the order money had been deducted.
Since then, the compensation amount has not been credited to my account.
I appealed again, and Amazon kept replying to me: The result of the claimed order remains unchanged.
