Customer FBA returns
I am getting lots of returns to FBA where the buyer has marked them as carrier damaged. They often add a message. This may be something like 'item was damaged as the packaging was poor' etc.
When it gets back to the FC Amazon decide that the buyer was incorrect and the item is actually customer damaged and therefore it is my responsibility.
Has anyone found a way of getting reimbursed for these? I have tried writing to seller support as I am a glutton for punishment.
After getting through the initial responses which included 'that order number is not recognised' I am now going around in circles with them just telling me they have made their decision.
Customer FBA returns
I am getting lots of returns to FBA where the buyer has marked them as carrier damaged. They often add a message. This may be something like 'item was damaged as the packaging was poor' etc.
When it gets back to the FC Amazon decide that the buyer was incorrect and the item is actually customer damaged and therefore it is my responsibility.
Has anyone found a way of getting reimbursed for these? I have tried writing to seller support as I am a glutton for punishment.
After getting through the initial responses which included 'that order number is not recognised' I am now going around in circles with them just telling me they have made their decision.
44 replies
Seller_i38MVIJDH23AY
Ah, je voulais poster ceci sur le forum britannique. Cela s'applique toujours à la France.
Désolé, ce n'est pas en français !
Maya_Amazon
Bonjour @Seller_Oh4uBHwzQuiUU, je suis désolée pour le délai de réponse.
Pour vérifier la situation en France, je vais avoir besoin de votre communication avec le support vendeur sur ce sujet. Pourriez-vous partager le numéro du dossier correspondant, s'il vous plaît ?
En attente de vos nouvelles.
Maya
