a customer who received an empty package for an FBA order?
Has anyone encountered a customer who received an empty package for an FBA order?
Amazon also approved his refund request.
I also can’t see any return information.
Now I not only lost the goods, but also lost the money.
Why does this happen to FBA orders? Is there no one who can handle it?
a customer who received an empty package for an FBA order?
Has anyone encountered a customer who received an empty package for an FBA order?
Amazon also approved his refund request.
I also can’t see any return information.
Now I not only lost the goods, but also lost the money.
Why does this happen to FBA orders? Is there no one who can handle it?
9 replies
Seller_76AUwmqvSyRIM
This problem is as old as the hills but one would imagine and hope that as it is fba, Amazon will reimburse you.
Angie_Amazon
Hello @Seller_pfB3CCvrmEyQy,
I'm Angie, part of the UK forum community. It's a pleasure to greet you.
In this case, I recommend you to contact with seller support for guidance. To contact them, go to Seller Central > Help > Help and resources, or click here.
If you already contacted seller support, please provide the case ID here.
Regards,
Angie 🦋
