Hello,

Thanks for your post. I am sorry to hear that your pickup was missed.

Please complete the Easy Ship pickup form for any pickup-related issues and the team will contact you. You can find the form by clicking this link: https://amazonexteu.qualtrics.com/jfe/form/SV_enDbyDzYy2FszMG.

You can also contact Seller Support here to request them to check your account status.

Regards,

Jessica