Stuck in a loop with support on trademark/brand name mismatches
We keep getting false trademark policy violations due to brand name mismatches caused by errors in Amazon's catalogue. This is due to misspellings in the brand name, part of the product name in the brand name, etc.
Account Health Specialists says to contact Seller Support to correct the brand name and then the violations will disappear.
When I try to phone or chat with Seller Support it always says no agents are available.
So instead I email Seller Support but they keep sending back the copy and paste responses about rebranding and creating a new ASIN which isn't possible because the EAN/UPC is already tied to an ASIN. Then they say to just delete our listing but the very policy they copy and paste to me says that simply deleting a listing does not remove a trademark policy violation.
What can I do to get these false trademark policy violation removed from our account? I am stuck between Account Health Specialists saying one thing and Seller Support saying another.
Stuck in a loop with support on trademark/brand name mismatches
We keep getting false trademark policy violations due to brand name mismatches caused by errors in Amazon's catalogue. This is due to misspellings in the brand name, part of the product name in the brand name, etc.
Account Health Specialists says to contact Seller Support to correct the brand name and then the violations will disappear.
When I try to phone or chat with Seller Support it always says no agents are available.
So instead I email Seller Support but they keep sending back the copy and paste responses about rebranding and creating a new ASIN which isn't possible because the EAN/UPC is already tied to an ASIN. Then they say to just delete our listing but the very policy they copy and paste to me says that simply deleting a listing does not remove a trademark policy violation.
What can I do to get these false trademark policy violation removed from our account? I am stuck between Account Health Specialists saying one thing and Seller Support saying another.
2 replies
Seller_ZJhFeE3tNKzfh
its fairly well known that seller support will tell you anyway that the only person who can make the change is the brand owner via brand registry. In many cases, this entity either doesn't sell on amazon or doesn't even exist any more!
have you got an example ASIN? Sometimes the moderators can step in, but they'll likely need an ASIN and a case ID.
