internal Error We're sorry but we encountered an error while processing your request,
Hello,
My Amazon seller account was deactivated due to section 3 amazon multiple account. I had created an account two years ago. However this account was never used, nothing was ever sold or listed on this account. Two years later I created a LLC and created an amazon seller account. This is my main account which I have used. I received performance notification to complete a video identification call on the Japan marketplace on the old account that was never used. However when I try to go into the call after submitting the documents I encounter an error message that says "internal Error We're sorry but we encountered an error while processing your request". I have tried everything to fix this. Clearing cache, trying a different device or browser, logging out and in but to nothing seems to work. I have tried emailing the email on the performance notfication but I just get a response from a bot. I am frustrated and wish to complete this call to get everything back in order.
internal Error We're sorry but we encountered an error while processing your request,
Hello,
My Amazon seller account was deactivated due to section 3 amazon multiple account. I had created an account two years ago. However this account was never used, nothing was ever sold or listed on this account. Two years later I created a LLC and created an amazon seller account. This is my main account which I have used. I received performance notification to complete a video identification call on the Japan marketplace on the old account that was never used. However when I try to go into the call after submitting the documents I encounter an error message that says "internal Error We're sorry but we encountered an error while processing your request". I have tried everything to fix this. Clearing cache, trying a different device or browser, logging out and in but to nothing seems to work. I have tried emailing the email on the performance notfication but I just get a response from a bot. I am frustrated and wish to complete this call to get everything back in order.
13 replies
Seller_zsT31XbLvprCb
[CASE 2882048693] @Atlas_Amazon @LeviDylan_Amazon
Seller_SgMqxs3wAEuSI
[Moderator Edit: removed personal solicitations]
Emet_Amazon
Hello @Seller_zsT31XbLvprCb,
Thank you for posting your concerns with your accounts.
I appreciate this information, I do see you provided a screenshot of the error you're encountering on your account in Japan. I have reached out to the appropriate teams for this process to look further into the situation. They will follow up with you in that region, so I do suggest monitoring your notifications there.
They may also provide me updates on their progress, so I should be able to follow up once they provide me any additional information or next steps.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_zsT31XbLvprCb,
Thank you for following up on this.
I have heard back from our review teams who are now attempting to manually schedule your video call. They are requesting the following information:
- Please provide 3 preferred time slots in this format [Date, Time with Timezone (e.g. July 18, 2024, 10:00 AM China Standard Time // Timezone is necessary)].
- Preferred language.
I will be monitoring this thread for your response so I can immediately update our teams to get this scheduled.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_zsT31XbLvprCb,
Thank you for following up and providing this information.
October 16, 2024, 6:00 PM PST Pacific Time Zone
October 17, 2024, 8:00 AM PST Pacific Time Zone
October 18, 2024, 9:00 AM PST Pacific Time Zone
Preferred language : English
I have passed your requested times to the appropriate teams to schedule this , they should notify you via your performance notification to join the video call itself. With this in mind, please monitor your notifications for follow up information.
If you experience any issues you are welcome to follow up here so I can ensure the team is aware of any continued issues to be corrected.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_zsT31XbLvprCb,
I am again following up with a request from our team trying to schedule this call.
They have advised that the selected times were too soon as the first date selected was same day as your post. With this in mind they are asking for 3 additional dates. Due to the current concern when trying to schedule this as quickly as possible I would ask that you please allow 24-48 hours from the time of your post, to the first scheduled date, if not a little further out. This allows them to process the requested dates and verify availability for those dates and times. With this as an example, if you followed up today the first scheduled date should be no earlier than the 20th. The further out the more likely it can be scheduled as they can plan accordingly.
I again am actively monitoring both their responses and yours to ensure immediate communicate of these details.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
