I'm' not sure if Amazon understands how common sense works, but if I ship two boxes to their warehouse and both boxes contain 12 units a piece (proven with invoicing, tracking, I even have a picture of the box they were sent in) and they count only 9 out of the 24....then tell me they didn't receive anything else...wouldn't that imply that they've opened at LEAST one box, counted 9, and then lost the rest?? If there was an issue with how the boxes were received, I'd expect them to state that to me and maybe provide photo evidence? Even if I'm using the Amazon provided label, that sellers pay for, I'd imagine that Amazon would have to either start a case with UPS under their contractual account with UPS, or at least provide me with some evidence so if "I" have to start a case I'd know what happened. That aside, all I get from Amazon was that "they counted the shipment and they have no record of receiving the items." Total BS as I know they come in boxes of 12 and OH....I LABELED ALL THE PRODUCT. So sellers beware, you can argue till your blue in the face and the seller central associates will keep stating the same thing over and over stating you didn't send them the product that you most definitely did. I've had this case open for a hot minute and they've recently come back just stating that it was already taken to the highest authority and they can't do anything about it. I'm not sure if they expect me to drop this or what, but I have the proof it's there and I'm tired of them trying to get away with lying and saying whatever they want for shipments their warehouse teams can't count in properly.