Lack of Clarity on Account Deactivation and Document Rejection
I am reaching out to express my frustration regarding the ongoing deactivation of my seller account and the lack of clarity from Amazon about the reasons behind the rejection of my documents.
Key Points:
My account has been deactivated for over six months, and despite numerous submissions of required documents, Amazon has not provided a clear explanation for the rejection.
I have submitted all necessary documentation, including business registration documents and financial statements, to validate my account, yet I have not received any specific feedback on why these documents were deemed insufficient.
Amazon's repeated assertions to not disclose personal or sensitive data do not justify the prolonged inaction on my case. As a seller, I deserve to understand the specific reasons for the deactivation and the rejection of my submissions.
Ongoing Situation:
Despite providing ample evidence and following all of Amazon's requirements, I feel stuck in a cycle of inaction and vague communication. This lack of transparency not only hampers my business but also raises concerns about the fairness of the review process.
I urge Amazon to take immediate steps to clarify the reasons for my account deactivation and provide a timely resolution to this matter. It is disheartening to see legitimate sellers facing such challenges without any clear path forward.
Has anyone else experienced a similar situation? How did you navigate this lack of clarity?
Lack of Clarity on Account Deactivation and Document Rejection
I am reaching out to express my frustration regarding the ongoing deactivation of my seller account and the lack of clarity from Amazon about the reasons behind the rejection of my documents.
Key Points:
My account has been deactivated for over six months, and despite numerous submissions of required documents, Amazon has not provided a clear explanation for the rejection.
I have submitted all necessary documentation, including business registration documents and financial statements, to validate my account, yet I have not received any specific feedback on why these documents were deemed insufficient.
Amazon's repeated assertions to not disclose personal or sensitive data do not justify the prolonged inaction on my case. As a seller, I deserve to understand the specific reasons for the deactivation and the rejection of my submissions.
Ongoing Situation:
Despite providing ample evidence and following all of Amazon's requirements, I feel stuck in a cycle of inaction and vague communication. This lack of transparency not only hampers my business but also raises concerns about the fairness of the review process.
I urge Amazon to take immediate steps to clarify the reasons for my account deactivation and provide a timely resolution to this matter. It is disheartening to see legitimate sellers facing such challenges without any clear path forward.
Has anyone else experienced a similar situation? How did you navigate this lack of clarity?
12 replies
Seller_kIukTwdhvntAp
"My account has been deactivated for over six months, and despite numerous submissions of required documents, Amazon has not provided a clear explanation for the rejection."
NOTE -- DUPLICATE POST WHICH IS A VIOLATION!
Find the suspension notice and POST THAT but remove all personal information first.
Anyone answering will need to see what wording they used and what they are asking for.
If it is a Section 3 violation for dropshipping anyone responding needs to see the language to determine if it included the 'death sentence' wording.
Were there other issues such as IP violations, RA, OR, you used a Virtual Assistant and they 'helped' you with paperwork and forged documents?
NOTE -- If it was for IP, RA, OA or dropshipping you will NOT get the products or the money in your account back because you have no chain of custody and proof of authenticity.
Roxy_Amazon
Greetings @Seller_osRCDsGYmoNLB,
Thank you for using the Seller Forums. I'd like to ensure I address your concerns effectively. Could you please provide additional information such as details about the violation, and any performance notification texts or screenshots? And if you have a case ID with Seller Support would help us greatly.
These information will enable me, and the other members to better understand the situation and provide you with the most accurate assistance to resolve your issue.
Note: please do not share any personal information here.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward. We're here to help in any way we can.
Wish you all the best,
-Roxy
