Seller feedback from customer is actually a product review
I've gone through the forums here and am experiencing a common issue. We are a new store, so customer reviews and feedback matter a lot! We had one customer leave a product related review under our feedback.
I appealed for review and removal of the feedback on the grounds that "The entire feedback comment is a review of the product" and was immediately denied (by the auto-mod, I assume). The erroneous feedback is displayed on our brand page which really hurts our reputation.
How can I appeal to a real human to get this removed or moved to the appropriate place?
Seller feedback from customer is actually a product review
I've gone through the forums here and am experiencing a common issue. We are a new store, so customer reviews and feedback matter a lot! We had one customer leave a product related review under our feedback.
I appealed for review and removal of the feedback on the grounds that "The entire feedback comment is a review of the product" and was immediately denied (by the auto-mod, I assume). The erroneous feedback is displayed on our brand page which really hurts our reputation.
How can I appeal to a real human to get this removed or moved to the appropriate place?
6 replies
Seller_LImVvUWeyiCfQ
If you have a case with Seller Support, post the Case ID here. If you don't, open one and post the ID.
SS will likely tell you that isn't the proper channel and direct you to use the Feedback Manager, but any Community Manager who stops by will ask for a Case ID.
CR_Amazon
Hello there @Seller_T9JM4llYupUpV
My name is CR and I wanted to hop in here to see if I could be of further assistance here. I appreciate you sharing the case #. Please allow me some time to review and see if there is anything further we can do here.
Appreciate you patience while I look into this further for you.
CR_Amazon
CR_Amazon
@Seller_T9JM4llYupUpV
Hello again!
I see from your case # that this has been rejected. I am going to see if I can get some additional details here and connect with the appropriate partner team to hopefully review this further.
As soon as I hear an update, I'll be sure to return back here and @ tag you for visibility.
Thank you for your patience and please know I have this on my radar.
CR_Amazon
