What should I do if my customer's delivery address is wrong and I don't get a message back when I send an email?
What should I do if my customer's delivery address is wrong and I don't get a message back when I send an email?
What should I do if my customer's delivery address is wrong and I don't get a message back when I send an email?
What should I do if my customer's delivery address is wrong and I don't get a message back when I send an email?
9 replies
Seller_ZJhFeE3tNKzfh
only real options are cancel (but there’s no way to do this without impacting your metric) or you mark as shipped then refund (this may have VTR implications)
Seller_k2X0L9mVRT0pW
have they provided their phone number? Ad your query is about delivering their order you would be ok to phone them
Seller_K8edOfPu9HEmN
If the phone numbers present I tend to call them after I get no response from an email
Seller_AJxxLujbGDqaW
Considering that Amazon opted out buyers from receiving messages from sellers and most don't know about it and now Amazon are restricting messages even further, a response to an Amazon message is highly unlikely. If Amazon find out that you rang a buyer they will probably give you a policy violation. Even if the buyer sends you a message your reply will not be received unless they have opted back in to receive messages.
I have received negative feedback's in the past where the buyer said 'messaged the seller 3 times and got no response' every time we sent a message we got 'the buyer has opted out of receiving messages from the seller' Great!
According to Amazon everything goes smoothly and if it doesn't you just refund the buyer, no questions.
Seller_d8YGbIjNqwFxn
I just cancel normally and take the hit on my metrics. I appreciate not everyone can do this but it is the easiest way forward.
About time that Amazon and other marketplaces validate addresses better.
Seller_QFivb25YBNqBc
I would normally use the ''unexpected problem with order'' option to contact the buyer. It has always got the attention of the buyer for me.
Seller_qaeFM8emsINcu
Cancel the order for the reason "Undeliverable delivery address"
Seller_rSWqE1EE3s6B1
Message the buyer with URGENT as the first line of the message.
