Amazon Had Customer Return Inventory to their FC instead of our warehouse for MFN order.
Order 026-3242530-0140301. Case Id 9731342262. Customer wanted to return product and amazon customer service had customer return it to their fulfillment center and now wants us to issue the customer a refund while our inventory is lost in their warehouse. We have no way to recover inventory and amazon policy states no refund needs to be issue until inventory is returned to us.
Amazon Had Customer Return Inventory to their FC instead of our warehouse for MFN order.
Order 026-3242530-0140301. Case Id 9731342262. Customer wanted to return product and amazon customer service had customer return it to their fulfillment center and now wants us to issue the customer a refund while our inventory is lost in their warehouse. We have no way to recover inventory and amazon policy states no refund needs to be issue until inventory is returned to us.
9 replies
Seller_76AUwmqvSyRIM
Are you sure the customer is not trying to defraud you by pretending they returned it?
Seller_ZJhFeE3tNKzfh
I recall that happening to us once. Though i think in that instance the customer just assumed all amazon orders get returned to amazon.
We just stated that wasn’t the case and as the goods had not been returned to ourselves we couldn’t refund.
I think we stated getting messages from amazon customer services as well. Don’t recall we ever ended up refunding the customer.
Winston_Amazon
Hey there @Seller_AbtPA7PB0OrTf,
What was the notification you received from Seller Support?
