Community Privileges Restricted Due to a now Overturned Seller Account Policy Violation
Anyone faced this issue?
My community content privileges (e.g., leaving reviews, asking questions) on my buying account were restricted due to a policy violation in my seller account. However, the critical point is that this policy violation occurred in error on my seller account and has since been officially overturned and completely removed!
I've spoken with account health support, seller support and buyer customer service. Every single one of these teams has confirmed to me that the original seller account violation was an error and has been reversed, and therefore, my community content restrictions should also be lifted. However there is no obvious way for me or them to do this.
I have documented proof that clearly shows the underlying issue has been resolved. Despite this, my buyer account's community privileges remain restricted. All say they can only transfer me to another team, who will email me, and then the emails are generic and send me back around in circles.
It seems there's a disconnect in the system, and despite multiple reassurances from Amazon staff that this should be reversed, the action hasn't been taken on my buyer account, and no one I speak to seems to bear the authority to get it done. This is incredibly frustrating as I am being penalized for an issue that Amazon itself has acknowledged was an error and has corrected on the seller side.
While the initial restriction might have seemed valid at the time, it is no longer accurate given the official reversal of the seller account violation. My seller central account health history will also confirm this.
Has anyone else experienced a similar situation where a seller account issue impacted their buyer account, and the resolution didn't automatically propagate? Any advice or direct help from a moderator would be greatly appreciated!
Community Privileges Restricted Due to a now Overturned Seller Account Policy Violation
Anyone faced this issue?
My community content privileges (e.g., leaving reviews, asking questions) on my buying account were restricted due to a policy violation in my seller account. However, the critical point is that this policy violation occurred in error on my seller account and has since been officially overturned and completely removed!
I've spoken with account health support, seller support and buyer customer service. Every single one of these teams has confirmed to me that the original seller account violation was an error and has been reversed, and therefore, my community content restrictions should also be lifted. However there is no obvious way for me or them to do this.
I have documented proof that clearly shows the underlying issue has been resolved. Despite this, my buyer account's community privileges remain restricted. All say they can only transfer me to another team, who will email me, and then the emails are generic and send me back around in circles.
It seems there's a disconnect in the system, and despite multiple reassurances from Amazon staff that this should be reversed, the action hasn't been taken on my buyer account, and no one I speak to seems to bear the authority to get it done. This is incredibly frustrating as I am being penalized for an issue that Amazon itself has acknowledged was an error and has corrected on the seller side.
While the initial restriction might have seemed valid at the time, it is no longer accurate given the official reversal of the seller account violation. My seller central account health history will also confirm this.
Has anyone else experienced a similar situation where a seller account issue impacted their buyer account, and the resolution didn't automatically propagate? Any advice or direct help from a moderator would be greatly appreciated!