Ungating issue
Hello,
I tried to ungate a certain brand and provided a invoice from an authorized distributor, proof of payment, proof of delivery, yet it was rejected. Not sure what am I missing here?
All documents provided are authentic and unaltered.
Could a mod have a look into the Case ID: 11318049692 - thank you
@Julia_Amazon@Spencer_Amazon@JiAlex_Amazon@Ash_Amazon@Ezra_Amazon@Simon_Amazon
Ungating issue
Hello,
I tried to ungate a certain brand and provided a invoice from an authorized distributor, proof of payment, proof of delivery, yet it was rejected. Not sure what am I missing here?
All documents provided are authentic and unaltered.
Could a mod have a look into the Case ID: 11318049692 - thank you
@Julia_Amazon@Spencer_Amazon@JiAlex_Amazon@Ash_Amazon@Ezra_Amazon@Simon_Amazon
1 reply
Kai_Amazon
Hi @Seller_1EILBoGozr6IE,
Thank you for reaching out about your verification issue. Please review the invoice requirements at the help page 'What should the invoice include?' .
This will ensure your documentation meets all necessary criteria for category approval. Please let us know if you have any questions!
Best,
Kai