Invoicing a customer?
I received a message from a customer to send her an invoice. We are FBA. I have never received a request for an invoice before and Google was no help. It said to use certain features in Seller Central, like Amazon payment services, and I can't find that. I'll try Seller support too, but I'm unsure if they'll be any help, so I'm asking here. This order is not on my list of deferred orders.
Invoicing a customer?
I received a message from a customer to send her an invoice. We are FBA. I have never received a request for an invoice before and Google was no help. It said to use certain features in Seller Central, like Amazon payment services, and I can't find that. I'll try Seller support too, but I'm unsure if they'll be any help, so I'm asking here. This order is not on my list of deferred orders.
12 replies
Seller_Qbd0RsfZFEZBY
I just send this:
"Good morning, To print an invoice: Go to Your Orders. Select Printable Order Summary underneath the order number. Select Print this page for your records.
Regards,
........."
Seller_Hi7wbO2Kbo6bl
Regarding the message to buyer -- in looking at my order history, the link I would use is "View Invoice" (directly underneath order number)
There's a Print for your records link on the page that comes up.
Seller_tzb0Adb4whsRu
If it's FBA, why would any seller need to send an invoice?
This is interesting to me......
Seller_w6aLwkKdfu3L0
Invoices can be provided by Amazon digitally. They just need to review their order history.
It's likely the buyer is a "new" exporter and needs the invoice for customs and probably can't navigate Amazon's menus due to language barrier or inexperience.
But pretty confident Amazon includes an Amazon invoice noting the FBA sellers info with all orders (pretty sure it's required of them) and somehow it was lost or they need a digital version so they can email it to forwarding agents.
Seller_NxPuqak8YNJEF
if you don't see them as a completed-order customer, they could be asking for a proforma invoice (an estimate or quote) to file with another department to get the purchase approved, or they could be under the mistaken impression that you, the seller, have something to do with accepting them for net30 or other terms (sending them a bill to pay after receiving the shipment). They need to talk with Amazon customer service about either because you don't handle billing and can't help with the transaction.
If they want something like an estimate or quote (proforma invoice), but don't need an official estimate, printing the page before hitting the final "place your order" button to place an order might be enough because it shows each item, each item price, quantity, shipping, tax, total, etc. Some businesses can use that printout as an official estimate to authorize payment.
Or... could be they are trying to bypass the Amazon system and are trying to pull off some sort of scam, possibly trying to get you to fail to send them an invoice since you can't but trick you into shipping them stuff out of fear of negative something (?)
You need to respond to the customer or potential customer and:
Give instructions to print the invoice from order history for past orders.
Give instructions to print the "place your order page" for a future order if they are looking for a proforma invoice (estimate/quote).
And let them know that if they are trying to get net30 or other billing then they need to talk to Amazon.
Seller_rI7BZIczK8iAC
In USA it's Amazon who creates the invoice. In Europe it's the seller who has to upload an invoice ready to print for the customer. Supposing you are talking about USA, you got your answers from the other sellers.
Topher_Amazon
Appreciate all the great, helpful responses from multiple sellers on this one!
Topher
Seller_qMgi7qxvEo7f1
A customer of mine was asking for an invoice. Then I told him what invoice means. Then he said "not invoice, tracking".
Well, that's a huge difference. :-D
