Account Deactivated With No Ability to Contact Amazon in UK causing linked USA account to also be disabled.
Hi All,
Our UK account has been deactivated. We have uploaded several documents to appeal but they are rejected very quickly with no mention of what documentation is required.
Our cases are automatically closed by the automated system. There is no UK number to ring to discuss the account with. Our account health is high in the green.
We haven't sold on the UK market for several years however we need to get our UK account back because our linked US account is also now deactivated.
Has anyone had this before? Do amazon reps actually read on here?
How do you find out what they actually require?
Account Deactivated With No Ability to Contact Amazon in UK causing linked USA account to also be disabled.
Hi All,
Our UK account has been deactivated. We have uploaded several documents to appeal but they are rejected very quickly with no mention of what documentation is required.
Our cases are automatically closed by the automated system. There is no UK number to ring to discuss the account with. Our account health is high in the green.
We haven't sold on the UK market for several years however we need to get our UK account back because our linked US account is also now deactivated.
Has anyone had this before? Do amazon reps actually read on here?
How do you find out what they actually require?
3 replies
Seller_k2X0L9mVRT0pW
You need to post the last communication from Amazon - they wuill have given a reason or a request for specific info.
if the account hasnt functioned for a while it will need to be completely re-verifed
Seller_rJ2lwpfWcGahc
@Seller_lGXr0oQ7wBI4iI'm sorry to see this incident. Can your US account be sold normally?
Abella_AMZ
Hello @Seller_lGXr0oQ7wBI4i,
This is Abella from Amazon and would help you with your questions.
From the post above, I understand that you have concerns related to “account deactivation”.
To better understand the issue, please share the first performance notifications you received from the team. This will allow us to review them and provide further insights.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
