My disbursements are withheld and my listings deactivated
Hi All,
My account has been deactivated with additional documentation required as per email (dd. 18 April 2025) from Amazon below. On April 19, 2025, I have provided documents from category 1 as my businss is not established in UK for VAT Purposes so I am not able to provide documents from category 2 and 3. I have opened an internal review to request what exactly I can deliver. After almost 1 month, Amazon resent me the below email with the similar content on April 25, 2025. Not possible to call Amazon as my account on Individual selling plan. Please advise what to do. Amazon does not react to my emails.
Amazon email below
Quote
Hello,
We’d like to inform you that your account requires additional verification.
We have noticed that the address provided in your Seller Central account or in the documents provided is used by a number of different companies as their registered address, hence, does not meet our establishment requirements.
As a result, your listings have been deactivated and your funds have been withheld in EU and UK marketplaces, while we work with you to confirm the actual address from which you operate your business. This is where you and your employees are physically present.
We have taken this decision in accordance with our Funds Disbursement Eligibility policy: https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
What actions do I need to take?
To reactivate your listings and disbursements, send the following three documents to vatsubmit@amazon.com:
1. A recent commercial invoice or utility bill issued to your operating business address. The utility bill can be a gas, water, electricity, TV, internet, mobile phone, or landline and must be dated within the last 180 days.
2. The last 3 VAT filings submitted to UK HMRC as downloaded from HMRC Online. These 3 VAT filings also must include the submission receipt reference.
3. Copies of your bank statements showing the corresponding payments or refunds to HMRC.
What happens if I do not take any action?
If you do not provide the required information, your listings and the ability to disburse funds will remain deactivated.
We’re here to help
If you have any questions, contact us at https://sellercentral-europe.amazon.com/help/hub/support
Sincerely,
Amazon Europe
Unquote
My disbursements are withheld and my listings deactivated
Hi All,
My account has been deactivated with additional documentation required as per email (dd. 18 April 2025) from Amazon below. On April 19, 2025, I have provided documents from category 1 as my businss is not established in UK for VAT Purposes so I am not able to provide documents from category 2 and 3. I have opened an internal review to request what exactly I can deliver. After almost 1 month, Amazon resent me the below email with the similar content on April 25, 2025. Not possible to call Amazon as my account on Individual selling plan. Please advise what to do. Amazon does not react to my emails.
Amazon email below
Quote
Hello,
We’d like to inform you that your account requires additional verification.
We have noticed that the address provided in your Seller Central account or in the documents provided is used by a number of different companies as their registered address, hence, does not meet our establishment requirements.
As a result, your listings have been deactivated and your funds have been withheld in EU and UK marketplaces, while we work with you to confirm the actual address from which you operate your business. This is where you and your employees are physically present.
We have taken this decision in accordance with our Funds Disbursement Eligibility policy: https://sellercentral.amazon.co.uk/gp/help/external/help.html?itemID=9RA9LYBJ3QP27M6
What actions do I need to take?
To reactivate your listings and disbursements, send the following three documents to vatsubmit@amazon.com:
1. A recent commercial invoice or utility bill issued to your operating business address. The utility bill can be a gas, water, electricity, TV, internet, mobile phone, or landline and must be dated within the last 180 days.
2. The last 3 VAT filings submitted to UK HMRC as downloaded from HMRC Online. These 3 VAT filings also must include the submission receipt reference.
3. Copies of your bank statements showing the corresponding payments or refunds to HMRC.
What happens if I do not take any action?
If you do not provide the required information, your listings and the ability to disburse funds will remain deactivated.
We’re here to help
If you have any questions, contact us at https://sellercentral-europe.amazon.com/help/hub/support
Sincerely,
Amazon Europe
Unquote
1 reply
Abella_AMZ
Hello @Seller_667a7XYuWXaGC,
This is Abella from Amazon to help you. From the above post I understand that you are concerned about your account.
I appreciate you sharing information about the status of your current account. My aim is to offer additional advice on the subsequent actions to take.
I understand that you are facing issue related to business establishment. From January 1, 2021, Amazon will be responsible for collecting UK VAT on the following sales of goods delivered to customers in the UK where ordered through any Amazon storefront
Where either of these supplies take place, Amazon will calculate and collect UK VAT from the customer at checkout and remit this directly to the UK Tax Authorities. You will not receive the UK VAT amount in your disbursements and will not be required to remit these amounts to the UK Tax Authorities.
As mentioned you've already submitted the relevant documents and are waiting for an update, please be aware that you can expect assistance as soon as possible. However, we are unable to provide a specific timeframe for resolution.
Rest assured that our team is working diligently to address your situation. We appreciate your understanding regarding the uncertainty of the timeline and thank you for your patience.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
