Obscene language used on feedbakc and Amazon stil allows
@Sunnie_Amazon
@Lucre_Amzn
@Ricardo_Amazon
So an order that we did not ship to customer as out of zone, this is the feedback left, and when told Amazon about the bad language , they say it doe snot meet removal feedback criteria, so now customer are allowed to Swear and blast sellers and use abusive language!, for a service area that even amazon does not service!,
moderator is this the kind of Company Amazon is all about?
Obscene language used on feedbakc and Amazon stil allows
@Sunnie_Amazon
@Lucre_Amzn
@Ricardo_Amazon
So an order that we did not ship to customer as out of zone, this is the feedback left, and when told Amazon about the bad language , they say it doe snot meet removal feedback criteria, so now customer are allowed to Swear and blast sellers and use abusive language!, for a service area that even amazon does not service!,
moderator is this the kind of Company Amazon is all about?
13 replies
Seller_7LrAV0m5llaI7
Amazon services all areas of Canada anywhere that Canada Post ships to.
Why didn't you ship it? What is out of zone mean?
The seller is expected to ship the product after a customer places an order. That is what Amazon is all about.
Seller_7LrAV0m5llaI7
You haven't given any proof, you never replied to the last round of proof, of which you provided examples of postal codes that all postal services and couriers service, see here:
sellercentral.amazon.ca/seller-forums/discussions/t/215b129d-2b02-454f-8da9-ac302656106e?postId=6e7814ef-b264-46f8-bea1-ec1fa923a4d0
and the proof you gave before was in high population cities and towns, of which we provided you with shipping quotes for everything you provided, see here:
sellercentral.amazon.ca/seller-forums/discussions/t/a1688f91-0e5d-4844-8b82-a6a543138aba?postId=ea7cbe8c-35de-44f0-ae0c-b25cb53fee9d
You haven't yet provided an example of an order and a postal code to where Amazon doesn't service the customer. Once that is done, only can we and moderators try to help you out.
You keep coming back and complaining of the same issue, creating new posts for the same issue, but won't reply to your old posts.
Seller_7LrAV0m5llaI7
You haven't. If you have, provide a link. I provided all the links above to where you haven't.
You've continuously been asked to provide proof, and you constantly avoid the question with a different excuse each time.
This isn't a thing. If a regular courier charges a fortune, Amazon sends it Canada Post. Canada Post services 100% of all Canadian postal codes in Canada. There isn't a single address in Canada you can't order Amazon to (with the exception of hazmat/dangerous goods for fly in only addresses, which can't be shipped air.) It may take a while, but Amazon gets it there via Canada Post.
Seller_xZYsoIxkRAL2B
Despite the reason OP didn't ship, or wheter the feedback was deserved or not, the feedback does in my opinion qualify for removal, as per Amazon's Removable Feedback Guidelines.
Will Amazon remove it? Who knows.
Seller_Sp6yCxnfW7yRZ
In this regard, I think the moderator is not a real person. Amazon must be using AI instead to take care of mass processing
Ricardo_Amazon
Hello @Seller_R9WesGvPFxipV,
Ricardo from Amazon.
I'd like to inform you I agree the buyer feedback using profane words needed to be removed.
You can check you account once again, feedback is gone.
Enjoy your weekend!
Seller_7LrAV0m5llaI7
we do between 30k-60k in orders a month.
Even with 6k orders a month, it's surprising that you don't seem to understand how Amazon works, and keep coming to the forums for help.
Please link to that post. Nobody has been able to find it because it doesn't exist.
That's a well known fact based on the customer's postal code.
I don't love Amazon, and in fact, we are having to set up other marketplaces so that all our eggs are not in one basket, as Amazon seller support is becoming harder to deal with, and it is taking longer for forum moderators to escalate and resolve cases, leading to less revenue.
Seller_m2kOBKkMRs4L1
You received an automated reply.
Go to Help > Get Help & Resources>My Issue is Not Listed>Type Your Message mentioning the order number and Quoting Abusive Feedback > My issue is not Listed (Again)>Account Related> Select E-mail communication / Phone (your preferred option)
I hope they will remove the feedback.
