"Frequently Returned Item" Badge Applied Despite 0% Return Rate – Anyone Else Facing This?
Hi everyone,
I’m reaching out to see if anyone else is experiencing this issue.
One of my listings recently got flagged with the "Frequently Returned Item" badge, but here's the strange part — the return rate for this product is literally zero. I double-checked both recent and long-term return reports, and there’s not a single return recorded.
This is obviously impacting my conversion rate, and I’m concerned it might also affect my listing’s long-term performance. I’ve opened a case with Seller Support, but so far, the responses have been generic and haven’t addressed the core issue.
Has anyone else encountered this kind of situation? Could it be a glitch in Amazon’s algorithm, or is it based on something we’re not shown in Seller Central?
Any insights, shared experiences, or advice on how to escalate this effectively would be really appreciated.
Thanks in advance!
"Frequently Returned Item" Badge Applied Despite 0% Return Rate – Anyone Else Facing This?
Hi everyone,
I’m reaching out to see if anyone else is experiencing this issue.
One of my listings recently got flagged with the "Frequently Returned Item" badge, but here's the strange part — the return rate for this product is literally zero. I double-checked both recent and long-term return reports, and there’s not a single return recorded.
This is obviously impacting my conversion rate, and I’m concerned it might also affect my listing’s long-term performance. I’ve opened a case with Seller Support, but so far, the responses have been generic and haven’t addressed the core issue.
Has anyone else encountered this kind of situation? Could it be a glitch in Amazon’s algorithm, or is it based on something we’re not shown in Seller Central?
Any insights, shared experiences, or advice on how to escalate this effectively would be really appreciated.
Thanks in advance!
2 replies
Seller_ZQyopdiwkUHOZ
If it's your own product then I have no explanation.
If it's just that you're the only seller, then maybe Amazon amalgamate returns from different sellers even across different marketplaces?
Or maybe there have been people who have listed it previously who had high return rates and Amazon included legacy data when they brought this in?
Seller_6XumuMsi0cXQ6
I am experiencing the same issue. My product has returns, two returns per month should be ok thought. I have also contacted seller support multiple times, but I always receive the same generic responses. I requested proof to demonstrate how the return rate is considered high but I have not received any.
