My account has been deactivated and Amazon is simply ignoring me
I'm hoping someone can help me escalate the following issue I've been experiencing for the past 51 days
On April 10 we received the following message from Amazon “Your ability to create inbound shipments and removal orders has been suspended” the reason being customer return reimbursement claims, the email mentioned to reach out to rover-appeals for any questions or to submit a POA, so that's what I did, I sent an email asking what order ids they are referring to, they responded back with order ids, so I submitted a POA with the invoices they asked for by email and outlining those order ids.
On April 16 we got the following email from Amazon
“We reviewed the information you provided and completed the review of your account. We have decided not to reactivate your account due to violations of our FBA Lost and Damaged Inventory Reimbursement Policy. Funds will remain blocked and you may appeal for funds after 90 days by writing to disbursement-appeals”
NOTE: our account was not suspended at that point, so I called Account Health for guidance and revised and submitted a new POA based on their guidance.
On April 19 we received the same copy-paste template
“We reviewed the information you provided and completed the review of your account. We have decided not to reactivate your account due to violations of our FBA Lost and Damaged Inventory Reimbursement Policy. Funds will remain blocked and you may appeal for funds after 90 days by writing to disbursement-appeals”
NOTE: our account was still active, i called account health again and submitted another POA with their guidance
Over the next 25 days, I called account health numerous times and received no clear response, during that time I was not able to replenish my fba inventory and I started getting hit with low inventory level fees.
On May 14 we received the following email from Amazon
“Your Amazon Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been removed, pending orders have been canceled, and you are no longer enrolled in Account Health Assurance.”
So for starters account health assurance seems to be utterly useless since if they want to suspend you they will just cancel it and call it a day.
So in Account Health I was given the option to submit documents (there was no option to add an appeal, just documents) so I submitted the invoices, import BOLs, and PODs for the ASINs in the email.
The next day May 15 we got the following response
“We reviewed the information you provided and completed the review of your account. We have decided not to reactivate your account due to violations of our FBA Lost and Damaged Inventory Reimbursement Policy. Funds will remain blocked and you may appeal for funds after 90 days by writing to disbursement-appeals.”
On May 16 I went ahead and sent in a very long details POA, I worked on that for 20 hours straight.
On May 20 we got the following from Amazon
“Thank you for your submission. Your account is under review. We will provide an update after our review is completed, which typically takes 48 hours.”
On May 24 I got the following
“Thank you for your submission. Your account is under review. We will provide an update after our review is completed.”
Now it is May 31st and still nothing at all, I call account health every day and they keep on saying the same thing, we are reviewing your account please wait patiently
Patiently? Really? I am a small business owner with 4 employees, I have 6 small kids at home that I need to feed, my employees have families that they need to feed, I have a bank line of credits that I need to pay monthly interest on, and we live paycheck to paycheck and rely on our biweekly amazon payout to make payroll.
And to top it off I'm getting threatening letters from Amazon lending about my loan payment that is due.
So here we stand now it has been 2 weeks since we got suspended with no further proper response from Amazon, all my leftover cash went to my employees payroll, tomorrow is the first of June and I only have $400 left in my account for groceries, the bank is going to start calling about the line of credit payment, my employees are going to call next week asking for their payroll, the bank is going to call about my home mortgage, and my kids are going to start asking me for lunch money in school, what do I tell them all? What do I tell my kids why can't I give them $10 for lunch money? Please god help me!
If anybody has any insights or any ideas for me please do tell me, I'm desperate for help.
Thank you
My account has been deactivated and Amazon is simply ignoring me
I'm hoping someone can help me escalate the following issue I've been experiencing for the past 51 days
On April 10 we received the following message from Amazon “Your ability to create inbound shipments and removal orders has been suspended” the reason being customer return reimbursement claims, the email mentioned to reach out to rover-appeals for any questions or to submit a POA, so that's what I did, I sent an email asking what order ids they are referring to, they responded back with order ids, so I submitted a POA with the invoices they asked for by email and outlining those order ids.
On April 16 we got the following email from Amazon
“We reviewed the information you provided and completed the review of your account. We have decided not to reactivate your account due to violations of our FBA Lost and Damaged Inventory Reimbursement Policy. Funds will remain blocked and you may appeal for funds after 90 days by writing to disbursement-appeals”
NOTE: our account was not suspended at that point, so I called Account Health for guidance and revised and submitted a new POA based on their guidance.
On April 19 we received the same copy-paste template
“We reviewed the information you provided and completed the review of your account. We have decided not to reactivate your account due to violations of our FBA Lost and Damaged Inventory Reimbursement Policy. Funds will remain blocked and you may appeal for funds after 90 days by writing to disbursement-appeals”
NOTE: our account was still active, i called account health again and submitted another POA with their guidance
Over the next 25 days, I called account health numerous times and received no clear response, during that time I was not able to replenish my fba inventory and I started getting hit with low inventory level fees.
On May 14 we received the following email from Amazon
“Your Amazon Seller account has been deactivated in accordance with section 3 of Amazon's Business Solutions Agreement. Your listings have been removed, pending orders have been canceled, and you are no longer enrolled in Account Health Assurance.”
So for starters account health assurance seems to be utterly useless since if they want to suspend you they will just cancel it and call it a day.
So in Account Health I was given the option to submit documents (there was no option to add an appeal, just documents) so I submitted the invoices, import BOLs, and PODs for the ASINs in the email.
The next day May 15 we got the following response
“We reviewed the information you provided and completed the review of your account. We have decided not to reactivate your account due to violations of our FBA Lost and Damaged Inventory Reimbursement Policy. Funds will remain blocked and you may appeal for funds after 90 days by writing to disbursement-appeals.”
On May 16 I went ahead and sent in a very long details POA, I worked on that for 20 hours straight.
On May 20 we got the following from Amazon
“Thank you for your submission. Your account is under review. We will provide an update after our review is completed, which typically takes 48 hours.”
On May 24 I got the following
“Thank you for your submission. Your account is under review. We will provide an update after our review is completed.”
Now it is May 31st and still nothing at all, I call account health every day and they keep on saying the same thing, we are reviewing your account please wait patiently
Patiently? Really? I am a small business owner with 4 employees, I have 6 small kids at home that I need to feed, my employees have families that they need to feed, I have a bank line of credits that I need to pay monthly interest on, and we live paycheck to paycheck and rely on our biweekly amazon payout to make payroll.
And to top it off I'm getting threatening letters from Amazon lending about my loan payment that is due.
So here we stand now it has been 2 weeks since we got suspended with no further proper response from Amazon, all my leftover cash went to my employees payroll, tomorrow is the first of June and I only have $400 left in my account for groceries, the bank is going to start calling about the line of credit payment, my employees are going to call next week asking for their payroll, the bank is going to call about my home mortgage, and my kids are going to start asking me for lunch money in school, what do I tell them all? What do I tell my kids why can't I give them $10 for lunch money? Please god help me!
If anybody has any insights or any ideas for me please do tell me, I'm desperate for help.
Thank you
2 replies
Nikki_Amazon
Greetings @Seller_dvq5IAXiXArGs,
Nikki here to help you with suspended account with no further and proper response from Amazon.
I'm sorry for the delay in responding to your post here at the Seller Forums. Our team of moderators is constantly working to address all inquiries as soon as we can.
In partnership with Seller Support and Account Health Support, I have confirmed that your case has been escalated for a higher level of investigation. This investigation is currently under review, so we will need to await the resolution from the review team before providing any further assistance, if necessary.
Please keep an eye on your performance notifications, emails, and case logs for any updates, and feel free to reply to this thread if you receive any updates.
The forums community and I are committed to assisting you. Feel free to share how we can support you moving forward.
Wish you all the best,
Nikki
