Brand registry case I accidentally closed
Brand registry case I accidentally closed
Hello,
I applied for brand registry but I accidentally closed out the case.
The brand appears to be pending review, but the case is closed.
I cannot create a new registry with the same brand name.
Can you please check.
Case ID: 15694768581
Thank you!
Brand registry case I accidentally closed
Brand registry case I accidentally closed
Hello,
I applied for brand registry but I accidentally closed out the case.
The brand appears to be pending review, but the case is closed.
I cannot create a new registry with the same brand name.
Can you please check.
Case ID: 15694768581
Thank you!
19 replies
Sandy_Amazon
Hi @Seller_FnPzGRTlNt68k
Sandy here from the Community Manager team. I looked into your case and noticed this is an appeal case.
I can resend the case for the team to manually review but I would like to call out one thing before I do that.
I noticed for the question:
• Which of the statements best describe the current manufacturing set-up for your brand that is being enrolled? (This is required so that we can guide you to upload the right documents which would aid our verification process)
I have an agreement, contract or relationship with a third-party manufacturer which manufactures majority or all of the products under my brand.
-> You attached a order detail page, the same document attached to prove the supply invoice. An order number does not meet the criteria to prove you have an agreement with a manufacture. Would you please contact your manufacture to provide you a valid document?
Once you have received this, please attach it in the case and notify me. Thank you.
Best,
Sandy