Order fulfilled by FBA, customer claim not receive
We have recently received a return request claiming that the order was not received. This order was fulfilled by FBA, and the UPS tracking shows that the order was delivered with a signature. Amazon has already issued a refund and deducted the money from our account. Has anyone else had a similar experience? And do you know where and how we can file the claim? Thank you.!
Order fulfilled by FBA, customer claim not receive
We have recently received a return request claiming that the order was not received. This order was fulfilled by FBA, and the UPS tracking shows that the order was delivered with a signature. Amazon has already issued a refund and deducted the money from our account. Has anyone else had a similar experience? And do you know where and how we can file the claim? Thank you.!
1 reply
Quincy_Amazon
Hello @Seller_iSu9PZ9tE8mni
Thank you for posting your inquiry to the Forums.
In this case, I would suggest opening a case with our Support team for additional assistance regarding this order. If you have already opened a case, do you mind providing the case ID number to this thread so that I can review the correspondence already provided?
Looking forward to your reply.
Regards,
Quincy_Amazon
