Hi everyone,

My amazon seller account got suspended. I received an email requesting to confirm my UTR

I provided them with a UTR reminder letter that I received from HMRC in 2022. In response to that I received a message saying document is more than 180 days old.

So I logged in inside my self assessment online account and checked for some type of document to provide. I cannot see a copy of the submitted tax return but only see the tax return summary for 2024-2025.

I then provided them a copy of my current year 2024-2025 tax return summary. In response to this I received a message saying document (current tax return summary) is not valid.

The message also states that I can call HMRC and request for them to send me a UTR reminder letter and this will normally take 2 weeks and that will help me to submit a valid document which is within 180 days.

So amazon says it will take 2 weeks and they will keep my account suspended until then. Moreover my UTR number is not going to change if i request HMRC for a reminder letter again.

Who in amazon is coming up with ridiculous policies such as this.

How can you earn a living and trust amazon to be a partner in business if your families life depends on it. They just shut down the shop asking for a document that was provided when the account was created

Has any sellers considered leaving amazon for good due to this madness. if so please let me know what other platforms did you choose to sell.