SFP DPD PRIME Tracking
Hello.
On the 14/09/23 and 15/09/23 (and also ongoing) we have seen that DPD PRIME labels purchased from Amazon have issues with tracking details.
If tracked on Amazon Seller Central the status is showing as "Waiting for collection", but if tracked on the DPD tracking site status is showing as delivered around 2 weeks ago, but postcode doesn't match the tracking number.
Spoke to DPD this morning and they say that Amazon are aware of this issue.
Anyone else experiencing isssues?
I have switched SFP off for now to avoid customer contacts, but tempted to switch back on, but ship using our own courier account enough though Amazon will send a warning regarding Buying Shipping Services.
SFP DPD PRIME Tracking
Hello.
On the 14/09/23 and 15/09/23 (and also ongoing) we have seen that DPD PRIME labels purchased from Amazon have issues with tracking details.
If tracked on Amazon Seller Central the status is showing as "Waiting for collection", but if tracked on the DPD tracking site status is showing as delivered around 2 weeks ago, but postcode doesn't match the tracking number.
Spoke to DPD this morning and they say that Amazon are aware of this issue.
Anyone else experiencing isssues?
I have switched SFP off for now to avoid customer contacts, but tempted to switch back on, but ship using our own courier account enough though Amazon will send a warning regarding Buying Shipping Services.
17 replies
Seller_76p6lGRTgSdeu
yes same issue here items sent now being returned tracking is duplicated
Seller_pQhz7sncTVMzo
we've had the same issue too. DPD have blamed amazon and say go speak to them about refunds. the issue is still ongoing. so far ive had 5 messages, all from last Friday orders. Im hoping its not every consignment as we've sent hundreds out every day since then.
dpd have not confirmed that parcels will be returned, so im hesitant to refund or replace without that confirmation.
which will in turn make customers even madder about this situation.
Seller_srehRCMctZ6Qs
We have also been affected - 100 parcels and counting . Surely the DPD buy shipping should be stopped until this is resolved? But theyre just blaming each other and us and the customers are being affected.
Seller_5ZlLkKhc9xh3k
email from DPD:
Thank you for your email.
We are aware of some technical issues with DPD labels obtained through Buy Shipping recently where the routing information is not accurate.
Our understanding is that for any parcels currently held at our depots due to them not being routed correctly, we are aiming to return them to senders by Wednesday.
We've also been advised that Amazon's Tech teams are working closely with our own IT teams to put a fix in place, but that ultimately it will need to be Amazon that resolves this.
In light of this, your best bet for further information would be to contact Amazon directly by raising a case in Seller Central. Please feel free to attach this email when raising the case.
Kind regards,
Maja_Amazon
Hello @Seller_5ZlLkKhc9xh3k!
Thanks for bringing this up.
Our tech team confirmed the fix - please let me know if you see the same from your side.
In case of any further questions - please open a case with Seller Support.
Best,
Maja
Maja_Amazon
Hello Sellers!
From September 14th to September 18th, duplicated tracking IDs were erroneously generated for some DPD UK shipping labels purchased through Buy Shipping. This may have impacted some of the Merchant Fulfilled (MFN) and Seller Fulfilled Prime (SFP) orders you shipped with DPD during the aforementioned period. The issue was resolved last week and no orders after the 19th of September were impacted. If you had deactivated Seller Fulfilled Prime, you can now reactivate it and continue shipping with DPD UK.
DPD UK are in the process of re-labelling impacted shipments and have visibility on the new tracking IDs. We expect orders to be delivered by end of this week. Please keep in mind that the tracking available in Seller Central may not indicate the actual delivery status.
Customer support is advising customers to wait for delivery of the items. At this stage, please do not refund customers on affected orders. We will come back to you with next steps when we have an update.
In case of any questions - please open a case with Seller Support.
Best,
Maja
