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Seller_JwUhses8WIuuj

a gap between the estimated delivery date shown to buyers and the actual deliver-by date?

I’m facing a frustrating issue that’s starting to impact my sales.

When I check my own listings as a customer, Amazon is showing very late estimated delivery dates — sometimes up to the end of April, even though I’m shipping within 1 business day.

The actual “Deliver By” date in Seller Central is MUCH SOONER and I always meet that. But customers are being shown a much later date — which I believe is causing them to hesitate or not purchase at all.

Why is there such a gap between the estimated delivery date shown to buyers and the actual deliver-by date?

(AHT ENABLED)

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Tags:Shipping
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Seller_JwUhses8WIuuj

a gap between the estimated delivery date shown to buyers and the actual deliver-by date?

I’m facing a frustrating issue that’s starting to impact my sales.

When I check my own listings as a customer, Amazon is showing very late estimated delivery dates — sometimes up to the end of April, even though I’m shipping within 1 business day.

The actual “Deliver By” date in Seller Central is MUCH SOONER and I always meet that. But customers are being shown a much later date — which I believe is causing them to hesitate or not purchase at all.

Why is there such a gap between the estimated delivery date shown to buyers and the actual deliver-by date?

(AHT ENABLED)

Tags:Shipping
10
20 views
1 reply
Reply
1 reply
user profile
KJ_Amazon

Hello @Seller_JwUhses8WIuuj

Promise extensions can be added to delivery dates to account for a range of logistical factors that may delay delivery. These include extreme weather, transportation network constraints, or recent history of a seller delivering shipments after their set delivery date.

When a promise extension is added, the customer sees a later date than the “Deliver by” date that you see. When there is no promise extension, the estimated delivery date that customers see is the same as the “Delivery by” date that you see.

Frequently asked questions about on-time delivery rate (OTDR)

KJ_Amazon

02
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Seller_JwUhses8WIuuj

a gap between the estimated delivery date shown to buyers and the actual deliver-by date?

I’m facing a frustrating issue that’s starting to impact my sales.

When I check my own listings as a customer, Amazon is showing very late estimated delivery dates — sometimes up to the end of April, even though I’m shipping within 1 business day.

The actual “Deliver By” date in Seller Central is MUCH SOONER and I always meet that. But customers are being shown a much later date — which I believe is causing them to hesitate or not purchase at all.

Why is there such a gap between the estimated delivery date shown to buyers and the actual deliver-by date?

(AHT ENABLED)

20 views
1 reply
Tags:Shipping
10
Reply
user profile
Seller_JwUhses8WIuuj

a gap between the estimated delivery date shown to buyers and the actual deliver-by date?

I’m facing a frustrating issue that’s starting to impact my sales.

When I check my own listings as a customer, Amazon is showing very late estimated delivery dates — sometimes up to the end of April, even though I’m shipping within 1 business day.

The actual “Deliver By” date in Seller Central is MUCH SOONER and I always meet that. But customers are being shown a much later date — which I believe is causing them to hesitate or not purchase at all.

Why is there such a gap between the estimated delivery date shown to buyers and the actual deliver-by date?

(AHT ENABLED)

Tags:Shipping
10
20 views
1 reply
Reply
user profile

a gap between the estimated delivery date shown to buyers and the actual deliver-by date?

by Seller_JwUhses8WIuuj

I’m facing a frustrating issue that’s starting to impact my sales.

When I check my own listings as a customer, Amazon is showing very late estimated delivery dates — sometimes up to the end of April, even though I’m shipping within 1 business day.

The actual “Deliver By” date in Seller Central is MUCH SOONER and I always meet that. But customers are being shown a much later date — which I believe is causing them to hesitate or not purchase at all.

Why is there such a gap between the estimated delivery date shown to buyers and the actual deliver-by date?

(AHT ENABLED)

Tags:Shipping
10
20 views
1 reply
Reply
1 reply
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KJ_Amazon

Hello @Seller_JwUhses8WIuuj

Promise extensions can be added to delivery dates to account for a range of logistical factors that may delay delivery. These include extreme weather, transportation network constraints, or recent history of a seller delivering shipments after their set delivery date.

When a promise extension is added, the customer sees a later date than the “Deliver by” date that you see. When there is no promise extension, the estimated delivery date that customers see is the same as the “Delivery by” date that you see.

Frequently asked questions about on-time delivery rate (OTDR)

KJ_Amazon

02
Follow this discussion to be notified of new activity
user profile
KJ_Amazon

Hello @Seller_JwUhses8WIuuj

Promise extensions can be added to delivery dates to account for a range of logistical factors that may delay delivery. These include extreme weather, transportation network constraints, or recent history of a seller delivering shipments after their set delivery date.

When a promise extension is added, the customer sees a later date than the “Deliver by” date that you see. When there is no promise extension, the estimated delivery date that customers see is the same as the “Delivery by” date that you see.

Frequently asked questions about on-time delivery rate (OTDR)

KJ_Amazon

02
user profile
KJ_Amazon

Hello @Seller_JwUhses8WIuuj

Promise extensions can be added to delivery dates to account for a range of logistical factors that may delay delivery. These include extreme weather, transportation network constraints, or recent history of a seller delivering shipments after their set delivery date.

When a promise extension is added, the customer sees a later date than the “Deliver by” date that you see. When there is no promise extension, the estimated delivery date that customers see is the same as the “Delivery by” date that you see.

Frequently asked questions about on-time delivery rate (OTDR)

KJ_Amazon

02
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