Another scam and I nam now getting fed up with this
[Moderator Edit: removed spam commentary]
Another scam and I nam now getting fed up with this
[Moderator Edit: removed spam commentary]
22 replies
Seller_ZVAz3d5lZuGid
This is terrible. Hopefully you took photos of the opened/resealed packages, the instruction booklet and the resealed box etc. and evidence of missing pieces ( a bit difficult I know, but maybe the weight of the returned item ?). This is all proof that they have not returned it in the same condition as when sent.
Seller_mS10UjVYuuGor
As an FBM seller you'll have the option of issuing a partial refund which seems appropriate in this case, maybe refund 10% noting your reasoning and wait for the customer to scream to customer services, then you'll have the opportunity to present your evidence.
Although there has been a theft it's unlikely the police would be interested.
Seller_FJujmZBurENAY
The biggest scammer is Amazon, they encourage this sort of action from customers.
Seller_ynXgesfGs9npl
[Moderator Edit: removed spam commentary]
Seller_MFpzSIm72KtOH
Wow push me over with a feather.
Amazon have sided with me and reimbursed all my money. Bottom paragraph worries me
They have said the following -
Dear Seller,
We have reversed the refund that was requested by the buyer for order -. We have credited - GBP to your account, and the credited amount will be reflected in your account within 48 hours.
Why is this happening?
As part of our ongoing efforts to ensure a trustworthy selling experience, we regularly monitor refund requests for suspicious activity. We detected unusual behaviur by the buyer that requested this refund, leading us to conduct a review of their request. Following that review, we have decided to reverse the refund that was issued.
Will this have any impact on my performance?
This refund reversal will not affect your performance history.
What do I need to do?
No action is required from you. It is possible that we could reverse this decision upon review, in which case we will notify you to reissue the refund. Do not attempt to re-issue a refund for this order unless we ask you to do so.
Thank you for selling in Amazon’s store.
Account Specialist
Seller_hk02yt1EBBFen
As this appears to be an attempt at fraud and deception, you should proceed to close the return without issuing a refund. Ensure you provide the customer with all photographic evidence and a detailed explanation of why the refund has been refused. If the customer escalates the issue by filing an A-to-Z Guarantee claim, upload all relevant evidence to support your decision. This situation goes against ethical business practices, and the customer cannot hold you accountable for poor service when the item was not returned in its original condition.
Seller_O7rKvxnOXeZj6
Account health - Report Abuse - report it and start an investigation
Seller_GPLxAbyNPI33I
Unfortunately this type of activity is on the increase in no small part thanks to comedian Joe Lycett who in a documentary that aired last year took to expose Amazon.
However as much as I appreciate what he was trying to do, it backfired spectacularly & exposed returning goods to Amazon in imaginative ways such as filling bags or tubs with sand to replicate a products weight to get a refund. This program was watched my many people & at the time I thought "Well done Joe" However on reflection this has only made things worse.
A lot of buyers don't understand Marketplace & have the "Amazon can afford it" attitude. This combined with Amazon's terrible customer service has unfortunately for sellers created an imperfect storm.
Amazon will only ever defend two demographics, the buyer & the buyer!
As others have said before you have a choice to sell on not to sell on this toxic platform.
