Hello Amazon Team,

Since the beginning of this month we have been going through KYC verification. Of course, I completely understand the requirement to have these checks on our account.

We are about 2 weeks in and uploaded an identity document which was requested yesterday. At around the same time (perhaps just before this request) our funds available went to zero and our ability to disburse funds removed. Before then, we could disburse funds and our balance was showing whilst verification was progressing was expected as we were within the 60 day threshold.

At the same time our listings are active and selling as usual.

I am very concerned that, as verification can take up to 10 days, which would be about the same time as our disbursement is due, if the verification team require further information, this could take even longer.

Unfortunately, due to this concern, our KYC verification has now become critical event for our business as we continue to sell thousands of pounds worth of goods daily, at the same time have daily pallet collections from Amazon shipping. It is difficult to balance growing sales, spending money on advertising with this level of uncertainty which may mean we need to make a decision to slow things down a little to mitigate this until it is resolved which would be a real shame as we have increase sales on Amazon substantially this year.

I am very sorry to trouble you all, but could I kindly reach out to your support to help conclude these KYC checks which are having a damaging effect on our business.

Please can this case be escalated to the managers of the internal team to complete this account review as a matter of priority today.

Thanks and I look forward to hearing from you.

Kind regards