I have recently decided to give Amazon another go and Amazon is still Amazon. I listed a storage container for AAA batteries that I designed and make myself in the handmade section. I am then accused of violating the trademark of a company called 'AAA products'.
I then get this response;
Hello from Amazon Selling Partner Support,
Thank you for reaching out. We are here to assist you with your case.
We can understand that you have requested regarding the ASIN re instatement issue .
We do acknowledge that you are facing issue regarding your recently removed listing for B0F6NQ51KY, B0F6NT9V63, B0F6NS7TP7, B0F6NPGGNH and B0F6NSH39C.
During your application review, we found your product may not be compliant with Amazon Intellectual Property policies and currently has the brand name as “Generic” and **AAA PRODUCTS ** products can only be listed by authorized licensed sellers. After a review, we've determined that we will not be reinstating the removed listings, as the brand on the ASIN cannot be updated. We consider all factors of a product while reviewing policy compliance. If you choose to re-brand a product, you must create a new product rather than updating an existing product.
I have tried twice to show them that this is my own product and has nothing to do with 'AAA Products' but they just don't listen. 'AAA Products' don't even sell anything remotely close my product. I also have not even used the word product in my entire listing.
How do I find out why they think this? How do I get them to listen to me? Am I just doomed to live in a loop and should give up on trying to sell the product on Amazon? Selling on Amazon is the absolute worst experience of any platform I have ever been on. Every time there is an issue it is looped again and again with no one who will listen.
Case ID:11066551232
@Seller_mIRnuhdx7l5sN @Seller_Huz6FT08OxHAR @Seller_DNQGSsdC7DccM @Seller_XUNeUuvrQDpgP
