Invoice from Brand owner rejected
Hello,
I have been trying to get approved to see a brand for over a month now. My invoice was initially rejected with no explanation as to why. I resubmitted and was rejected again but this time I was asked to supply an invoice showing the supplier’s full business name and address.
I phoned the brand owner and explained my frustration and he personally issued me an invoice with the above requested details and it has been rejected with no explanation again.
I don't know what else I can provide. I have lost a lot of business due to this issue; please can this be investigated if possible?
Case ID: 9792527522
Invoice from Brand owner rejected
Hello,
I have been trying to get approved to see a brand for over a month now. My invoice was initially rejected with no explanation as to why. I resubmitted and was rejected again but this time I was asked to supply an invoice showing the supplier’s full business name and address.
I phoned the brand owner and explained my frustration and he personally issued me an invoice with the above requested details and it has been rejected with no explanation again.
I don't know what else I can provide. I have lost a lot of business due to this issue; please can this be investigated if possible?
Case ID: 9792527522
7 replies
Sarah_Amzn
Hello @Seller_xh5nGgLkmdaka,
I'm Sarah with Amazon.
I'm checking the case ID and the invoice you provided. It appears there may be some missing requirements for approval.
For your reference, Seller University has a helpful document outlining all the invoice requirements: Introduction to Invoice Requirements (PDF)
If you haven't already reviewed it, I recommend taking a look. Once you've ensured your invoice meets the criteria, please open a new case with Seller Support.
Kind regards,
Sarah.
