Amazon sent back unopened boxes as defective
I received a pallet of product that AMZ sent back to me saying it was defective. It was never opened or even unwrapped from my pallet wrap. I opened several boxes, and they are perfect. I was charged for the product to come back. Now I have to pay again to ship it into the warehouse.
I opened a ticket, but they won't refund me for the shipping. They don't seem to care at all that they have shipped these back without even opening it. I have sent pics and proof showing this.
Amazon sent back unopened boxes as defective
I received a pallet of product that AMZ sent back to me saying it was defective. It was never opened or even unwrapped from my pallet wrap. I opened several boxes, and they are perfect. I was charged for the product to come back. Now I have to pay again to ship it into the warehouse.
I opened a ticket, but they won't refund me for the shipping. They don't seem to care at all that they have shipped these back without even opening it. I have sent pics and proof showing this.
4 replies
KJ_Amazon
Hello @Seller_PUuji6Iyo5nwo Thank you for sharing those details about your recent shipment.
If you share the case ID, I will ask our partner team to review the details and determine if there are any next steps available for you to dispute the decision made regarding the returned shipment.
