Amazon doesn't prohibit variations from sharing reviews
We are facing a critical issue with the review-sharing feature for variation and urgently need your insights.
We have a parent product with 20 child ASINs, each representing different sizes and colors of the same item.Up until now, customer reviews were shared seamlessly across all these variants.This vital feature has abruptly stopped working for all ASINs.
Despite repeatedly contacting Seller Support over the past 1 weeks,they always responded with one of the following:
1.If we detect unusual review behavior for a product, we may place limits on reviews or the sharing of reviews for related products. We place limits on reviews to preserve trust in customer reviews.
2.Comment sharing is usually restricted due to non compliant variant products. We have seen that the theme of this variant is size and color....
After conducting research in this sofa category, we believe that the above responses do not actually solve our issues.
Firstly, as far as we know, the requirement for writing size variable attributes is that as long as it can provide a size that is easy for consumers to distinguish between different products, it is not necessarily necessary to use a specific size, and adjectives can also be used.such as ,XL, L,Small ect.
Secondly, you can see in the attachment that other sellers who sell the same products as us can also use the same Secondly, you can see in the attachment that other sellers who sell the same products as us can also use the same variant relationships as us and ensure that their comments are shared relationships as us and ensure that their comments are shared.
We believe that the Amazon system has kept our comment sharing feature in an unstable state for a long time, which will affect our normal sales. We have prepared a large amount of inventory on these sub links and ensured that we can provide better customer experience services.
In summary, we request professional reviewers to help us to reinstate the shared comment function to this parent SKU :PU-Parent-0002 , parent ASIN: B0DR66JR5D.
Case ID: 16891828931
@Seller_2UJnNa1JwkTwE
@Glenn_Amazon
@Micah_Amazon
@Yokie_Amazon
@Cooper_Amazon
@Webb_Amazon
@Bryce_Amazon
@Sonny_Amazon
Case ID: 16891979461
Amazon doesn't prohibit variations from sharing reviews
We are facing a critical issue with the review-sharing feature for variation and urgently need your insights.
We have a parent product with 20 child ASINs, each representing different sizes and colors of the same item.Up until now, customer reviews were shared seamlessly across all these variants.This vital feature has abruptly stopped working for all ASINs.
Despite repeatedly contacting Seller Support over the past 1 weeks,they always responded with one of the following:
1.If we detect unusual review behavior for a product, we may place limits on reviews or the sharing of reviews for related products. We place limits on reviews to preserve trust in customer reviews.
2.Comment sharing is usually restricted due to non compliant variant products. We have seen that the theme of this variant is size and color....
After conducting research in this sofa category, we believe that the above responses do not actually solve our issues.
Firstly, as far as we know, the requirement for writing size variable attributes is that as long as it can provide a size that is easy for consumers to distinguish between different products, it is not necessarily necessary to use a specific size, and adjectives can also be used.such as ,XL, L,Small ect.
Secondly, you can see in the attachment that other sellers who sell the same products as us can also use the same Secondly, you can see in the attachment that other sellers who sell the same products as us can also use the same variant relationships as us and ensure that their comments are shared relationships as us and ensure that their comments are shared.
We believe that the Amazon system has kept our comment sharing feature in an unstable state for a long time, which will affect our normal sales. We have prepared a large amount of inventory on these sub links and ensured that we can provide better customer experience services.
In summary, we request professional reviewers to help us to reinstate the shared comment function to this parent SKU :PU-Parent-0002 , parent ASIN: B0DR66JR5D.
Case ID: 16891828931
@Seller_2UJnNa1JwkTwE
@Glenn_Amazon
@Micah_Amazon
@Yokie_Amazon
@Cooper_Amazon
@Webb_Amazon
@Bryce_Amazon
@Sonny_Amazon
Case ID: 16891979461
1 reply
Glenn_Amazon
Hi there @Seller_TPx8zu3GJ8URX,
At this time it doesn't appear there is a path to reinstate your variation parent. Can you please give me some insights into what kind of variation you were trying to build? It may be that the Variation type you were trying to create was not appropriate for the category. Have you attempted to recreate the Variation with a new Variation parent? Thank you for your details.
-Glenn
