Amazon chat help confirmed that order 701-3653747-8458666 was refunded from our account without item return by an internal glitch on Amazon's side. Refund was not initiated by our staff. Their suggestion? File a SAFE-T claim, which is not available to Canadian sellers. Amazon, please get your reps or AI up to speed on the tools available to its sellers in different regions. I've jumped through hoops to chase down this return and the result is always this inaccessible SAFE-T deal. I guess Canadian sellers are expected to eat it?