Product Authenticity
We received a product authenticity complaint from a customer and as required by Amazon we submitted to Amazon an invoice from our supplier to prove that the product is 100% authentic. Amazon replied ''We cannot accept this invoice because we are unable to verify the supplier. We removed your listings for these items: ASIN: B01MT6ZZVK''.
Amazon now requires an invoice from our supplier's supplier. But our supplier is actually the factory which manufactures the product for us, so there is no other supplier who supplies our supplier. Amazon says that if we do not provide this information our listing will be removed on the 2nd of June.
This is, by the way, our best-seller and we are selling hundreds of these products worldwide from our own website and other platforms.
Any ideas please?
Thank you.
14 replies
Seller_76AUwmqvSyRIM
It could be that your supplier (the factory) does not have their own website. This is not unusual but it sometimes creates a problem for Amazon who believe that a website makes a supplier legitimate. Surely they know that a website is very easy to make and in reality, does not prove authenticity?
Have you gone back to Amazon and said that they are the actual manufacturer? Are you able to supply them additional information such a company registration number or anything else that can verify them?
I'm sorry I can't be more helpful but Amazon usually work from "tick sheets" and if something doesn't quite fit, it can be a problem to them. Just supply them as much as you can.
Good luck! (I'm Cypriot myself).
Seller_0AG9i8qKfX9Eu
hi the barbeque the item in question ? if so who owns the brand, is it you?
