Germany Marketplace Deactivation - we are not even selling here.
Has everyone ever had a marketplace get deactivated but you were never selling in that country? We have recently had the Germany marketplace get deactivated for no reason, we don't currently sell in Germany. But the odd thing that happened is that another brand that we own became connected to that marketplace and got both marketplaces deactivate. We followed the steps in the performance notification to do a video verification call and booked a time to meet with a Amazon Associate, when the meeting time came, I was on the call for over 2 hours waiting for someone from Amazon to show up and complete the video verification process. If anyone has experience the same thing and could help us connect with the right Amazon support to resolve this situation would be greatly appreciated.
Germany Marketplace Deactivation - we are not even selling here.
Has everyone ever had a marketplace get deactivated but you were never selling in that country? We have recently had the Germany marketplace get deactivated for no reason, we don't currently sell in Germany. But the odd thing that happened is that another brand that we own became connected to that marketplace and got both marketplaces deactivate. We followed the steps in the performance notification to do a video verification call and booked a time to meet with a Amazon Associate, when the meeting time came, I was on the call for over 2 hours waiting for someone from Amazon to show up and complete the video verification process. If anyone has experience the same thing and could help us connect with the right Amazon support to resolve this situation would be greatly appreciated.
6 replies
Seller_mSOku66YeEpDa
[Moderator Edit: removed personal solicitations]
Emet_Amazon
Hello @Seller_gJpEVTJ3HjhZy,
Thank you for posting your concerns with your German account being deactivated.
Has everyone ever had a marketplace get deactivated but you were never selling in that country? We have recently had the Germany marketplace get deactivated for no reason, we don't currently sell in Germany. But the odd thing that happened is that another brand that we own became connected to that marketplace and got both marketplaces deactivate. We followed the steps in the performance notification to do a video verification call and booked a time to meet with a Amazon Associate, when the meeting time came, I was on the call for over 2 hours waiting for someone from Amazon to show up and complete the video verification process.
I have followed up with the appropriate teams who confirmed a notification was provided on October 31st. This should have included a link to schedule a specific time for your video call. Have you attempted to use this link, or is this not working as well?
If you are able to confirm the situation I can again communicate the situation with this team to have a new updated link sent so you are able to schedule this time.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
Emet_Amazon
Hello @Seller_gJpEVTJ3HjhZy,
I really appreciate your patience.
I have tried to schedule another call but I am getting this error:
"We apologise for the inconvenience. It seems that you may not be eligible to participate in the virtual identity verification at this time.
I passed your information to the appropriate teams and was recently informed that you should have received an updated link to complete this process in your German account. I would again ask that you attempt to complete this process and if you run into any issues along the way to take screenshot of issues or errors you encounter so I can work with the appropriate teams on a resolution.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
