Amazon Attribution and Brand Referral Bonus not registering Sales
Hello,
Could a Mod look into Case ID 16348307301 pls.
The issue is about Amazon Attribution not registering Sales (Clicks are coming in, but not the Sales), thus also no Brand Referral Bonus.
Pls have a look at the chat history to see the explanations on the sales attribution not working properly (since it is personal information, I don't display here). I am Brand Registered and my Tax information are up to date.
The case is open since Oct 5th without resolution so far.
As I see from searching the forum, this does not seem to be a global issue on Attribution but more an individual issue with my account.
@Cooper_Amazon @LeviDylan_Amazon @Michelle_Amazon @Veronica_Amazon @Bryce_Amazon @Rose_Amazon @Glenn_Amazon @JiAlex_Amazon @Jim_Amazon @Tatiana_Amazon @Michelle_Amazon @Tatiana_Amazon @Manny_Amazon
Thank you for your time and consideration.
Amazon Attribution and Brand Referral Bonus not registering Sales
Hello,
Could a Mod look into Case ID 16348307301 pls.
The issue is about Amazon Attribution not registering Sales (Clicks are coming in, but not the Sales), thus also no Brand Referral Bonus.
Pls have a look at the chat history to see the explanations on the sales attribution not working properly (since it is personal information, I don't display here). I am Brand Registered and my Tax information are up to date.
The case is open since Oct 5th without resolution so far.
As I see from searching the forum, this does not seem to be a global issue on Attribution but more an individual issue with my account.
@Cooper_Amazon @LeviDylan_Amazon @Michelle_Amazon @Veronica_Amazon @Bryce_Amazon @Rose_Amazon @Glenn_Amazon @JiAlex_Amazon @Jim_Amazon @Tatiana_Amazon @Michelle_Amazon @Tatiana_Amazon @Manny_Amazon
Thank you for your time and consideration.
2 replies
Sandy_Amazon
Hello @Seller_VBocf0FLWlWL2
This is Sandy from the Community Manager team.
I tried to look into your case but it did not show up for me, would you please let me know if this is a Brand Registry support case, Ads case or another case? Please also check to see if there are any typos in the number. Thank you!
Sandy
