Appeal rejected 6 times
Hi
I have had my appeal over 5 times
I’ve called health team , each time they say “ add this “ “ add this”
Still being rejected
Last time they said “ add the link to seller university “
Still rejected , not not I’m ever gonna be activated again , keep getting same message
Any ideas ??? 
Appeal rejected 6 times
Hi
I have had my appeal over 5 times
I’ve called health team , each time they say “ add this “ “ add this”
Still being rejected
Last time they said “ add the link to seller university “
Still rejected , not not I’m ever gonna be activated again , keep getting same message
Any ideas ???
77 replies
Seller_77IcbQKVGdZo0
What is the violation for? What have you given to Amazon to appeal the violation?
Seller_jKYWt2857DyCh
Hi thanks for responding
Sellers conduct policy warning
Basically I reported an item through brand registry
It was rejected
It was similar
They reported this as abuse …. Or other
I have fully explained what I did and why
Explained I should have sort legal
Advice etc
Explained what I plan to do in the future to prevent etc
Spoke to Amazon health who said appeal was clear …
Not sure what to do
Seller_D59sukg3PflcJ
@E-M-N
This is Aksh from Amazon and i’m here to assist you with your concerns.
From the above post, we understand that you have concerns related to the reactivation of your account and the multiple rejection of your appeals. We acknowledge that it is taking more attempts than usual to reactivate your account. Let’s work together in finding the solution.
For a more detailed understanding of the issue, we request you to kindly provide us a complete snapshot of the initial performance notification about the deactivation on your seller central, so that we can guide you better.
We would like to appreciate the others on the thread for their efforts in getting this issue resolved.
We look forward to hearing from you.
Kindly feel free to post on the same thread for any further assistance. The Forums community and I, are here to support you.
Regards,
Aksh
Seller_uZmYgk2Q734Ed
Sorry, something doesn’t quite add up here.
In your appeal, you say you filed the IP infringement complaint in July 2023
But the screenshot of your Account health shows that policy violation warning was sent on 28 Jun 2023?
Have you been filing more than 1 IP infringement complaints?
Seller_jKYWt2857DyCh
Thanks , well spotted , the complaint was June
It should read June 
One complaint
End June was the policy notification, been appealing since
Seller_jKYWt2857DyCh
Hi ,
Yes one complaint I filed In brand registry
I made the reported , it just said declined - they either accept or decline
I then received the policy violation
I’m assuming the seller reported it as abuse etc
My listing and their listing remain active
Thanks for trying to understand
Seller_XtS2Q9VZzz0tv
Hello @E-M-N,
This is McCoy from Amazon here to assist you. My goal is to give you further guidance on the next steps.
Thank you for sharing the screenshot, we understand that issue is related to the violation of Amazon’s code of conduct policy and your appeals are getting rejected.
In order to submit a valid appeal and take some preventive measures, it is important to follow the Amazon policies. Please click here to learn about Amazon Code of Conduct policy.
Please ensure to submit valid appeal in the below format:
- Acknowledgement of violations
- Root cause analysis/identification
- Corrective actions taken immediately to resolve the issue
- Proactive steps that will be taken to maintain compliance
Please do not include any personal details in your appeal which could lead to appeal rejection.
If you believe that Amazon has deactivated your account in error, you need to provide evidence that demonstrate your account did not violate the code of conduct policy.
Additionally, we suggest you to reach out to the Account Health Support team via ‘Call me Now’ button which should be available on your Account Health page.
We would like to appreciate the others on the thread for their valuable insights.
The forums community and I are here to support you. Do reach out if you need any further assistance.
Regards,
McCoy
Seller_wQ3htKyU885lu
Hello @E-M-N,
Thank you for reaching out to the Seller Forums Community.
I’m Susie from Amazon, here to assist you with your concerns.
We understand you’re trying your best to get your account activated. Please note that, even if one of the requirements aren’t met, the team will not be able to take the appeal forward.
We’d suggest you to review the policies and the notification thoroughly, as team has already identified the issue, we recommend your to be transparent and precise on what happened and how are you willing to resolve it going forward.
Thank you all for your inputs.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Susie
Seller_9lp6ovnCWUakZ
Please please please can Amazon help or the moderators please help.
We have had our appeal rejected again. Have just been on the phone with the health team who have told me that it was not our account. But it could be either a family or friend or employees personal account that as they are employed by us is linked to us? How can a personal account of an employee be linked to us if the telephone number and address are only for the business.
I have been told i should accept the violation and then it will be taken off my account. If it happens again then our account will be deleted immediately.
The account team are not able to tell me which family member (non of my family have an amazon account) or employees personal account it could be. Therefore we can not track down who it was and ensure they can not do this again?
Am really sorry but am at my wits end here.
Seller_9lp6ovnCWUakZ
Will check that could be it. But again is this fair that an employee orders something on their personal account and as a result we are held accountable?
Just to put this into perspective and why this is causing so much anxiety this year we would be close to turning over £1million on this business account.
@Susie_Amazon can you assist on this please or is it best to escalate to managingdirector@amazon.co.uk
