Update your tax name/address to comply with the new German VAT legislation
Hello @Sarah_Amzn @Sakura_Amazon_ @Spencer_Amazon
A couple of weeks ago I received a notification from Amazon that there is a mismatch between my business name registered on Amazon and the business name registered with the German tax authorities/ VIES.
The business name I used to register on Amazon is the official English name translated from Greek whereas on the VIES website/ German tax authorities shows our business name in Greek, exactly as it is registered with the the local tax authorities.
I contacted the amazon team that deals with such problems (de-vat-number-appeals@amazon.de) and I provided them with an official English translation of our Greek statute as well as our official business registry certificate also in English. Both of these documents clearly state our official trading name in English which matches the one registered on Amazon but the Amazon team, that reviewed the documents, rejected them and advised me to update my business name on amazon to match the one on the VIES website.
Unfortunately, I am unable to do so because amazon doesn't accept Greek letters in the box where I must submit the business name and obviously our official Greek business name cannot be changed to match the one on Amazon.
I would really appreciate if a moderator could help me overcome this problem because I think that I have hit a brick wall with the de-vat-number-appeals@amazon.de team.
The ID for the case that has been opened for this issue is 11292418402
I look forward to your reply.
Kind regards,
Konstantinos
Update your tax name/address to comply with the new German VAT legislation
Hello @Sarah_Amzn @Sakura_Amazon_ @Spencer_Amazon
A couple of weeks ago I received a notification from Amazon that there is a mismatch between my business name registered on Amazon and the business name registered with the German tax authorities/ VIES.
The business name I used to register on Amazon is the official English name translated from Greek whereas on the VIES website/ German tax authorities shows our business name in Greek, exactly as it is registered with the the local tax authorities.
I contacted the amazon team that deals with such problems (de-vat-number-appeals@amazon.de) and I provided them with an official English translation of our Greek statute as well as our official business registry certificate also in English. Both of these documents clearly state our official trading name in English which matches the one registered on Amazon but the Amazon team, that reviewed the documents, rejected them and advised me to update my business name on amazon to match the one on the VIES website.
Unfortunately, I am unable to do so because amazon doesn't accept Greek letters in the box where I must submit the business name and obviously our official Greek business name cannot be changed to match the one on Amazon.
I would really appreciate if a moderator could help me overcome this problem because I think that I have hit a brick wall with the de-vat-number-appeals@amazon.de team.
The ID for the case that has been opened for this issue is 11292418402
I look forward to your reply.
Kind regards,
Konstantinos
5 replies
Seller_H9BxvJzrn3pxz
Hello Konstantinos,
Thank you for sharing your experience — I just wanted to say that I’m facing exactly the same issue, almost word for word.
I also received a notification from Amazon about a mismatch between my business name registered on Amazon and the name shown in the VIES system / German tax authorities. In my case, the business is registered in Greece, and the name on VIES appears in Greek characters, exactly as it is with the Greek tax office.
However, on Amazon, I registered our official English translation of the business name (as it appears on our business registration certificate and statute in English). I sent both documents to the de-vat-number-appeals@amazon.de team, clearly showing the official English name, but the appeal was rejected. They instructed me to update the business name to match the one on VIES.
Unfortunately, just like you, I am unable to enter Greek characters into the business name field on Amazon. This puts us in an impossible situation where we are unable to align the data exactly — even though we have provided legally valid and translated documents.
My case ID for this issue is: 11292222002
I hope a moderator or someone from Amazon can step in and offer a workable solution, because at the moment, I also feel like I’ve hit a brick wall.
