Product Images of One Child ASIN are Reflected on all Other Child ASINs
A product variation family has 4 child ASINs, each ASIN varies by number of items. Each child ASIN has its own product images. Amazon for some reason picks up product images from one of the child ASINs and shows it for all the child ASINs, which is not correct and misleading the customers.
Deleting and re-listing after 48 hours didn't help. Seller support team suggests me to continue re-uploading…
Obviously, this is a system glitch. Has anyone experienced similar issues before and how did you find a way to fix it?
Product Images of One Child ASIN are Reflected on all Other Child ASINs
A product variation family has 4 child ASINs, each ASIN varies by number of items. Each child ASIN has its own product images. Amazon for some reason picks up product images from one of the child ASINs and shows it for all the child ASINs, which is not correct and misleading the customers.
Deleting and re-listing after 48 hours didn't help. Seller support team suggests me to continue re-uploading…
Obviously, this is a system glitch. Has anyone experienced similar issues before and how did you find a way to fix it?
1 reply
Cooper_Amazon
Good Evening @Seller_tSyol8TJg88Bk,
I just wanted to reach out and see if you still required assistance regarding your variation family image question? Per the help page here: "If your listing is part of a variation family, we will automatically pick one child ASIN. For example, if your product is a black T-shirt offered in different sizes, we will pick the images from one of the black t-shirt sizes. These images will then be displayed on all size variations of this black t-shirt."
That might be what is occurring on you listings. If the issue has been resolved, feel free to disregard this message. If the issue is still occurring, please share the latest CASE ID you have filed with Selling Partner Support so we can continue investigating. Please have a wonderful rest of your weekend.
Sincerely, Cooper_Amazon
